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Job content

Job Summary

Responsible for Manhattan WMS Implementation and Support with a client facing role in Europe

Key Responsibilities

  • Responsible for Manhattan WMoS support
    • Incident and Problem Management
    • Root Cause Analysis (RCA)
    • Proactive Application Monitoring & Maintenance
    • Support Product patches and fixes with testing and deployment
  • Participate in Customer/Stakeholders meeting & discussion
  • Liaise with product vendors, other support team and third part support for issue resolution
  • Oversees the engagement delivery
  • Monitor and maintain Onsite-offshore coordination
  • Ensure high service delivery performance
  • Evaluates customer feedback to develop quality improvement processes
  • Mentor team members in technology, architecture and delivery of applications.

Job Requirements

As per the 2006 Age Discrimination Act please do not specify number of years experience. Use words like Extensive, Strong, Good, Fair

Essential Skills

  • Strong experience in Manhattan WMoS implementation & support
  • Expertise in Labour Management, Slot Management, Yard Management, MHE integration & SCI reporting for Manhattan WMoS
  • Good experience?in Development/ Configuration/solutions evaluation/ Validation and deployment
  • Good experience in MA WMoS Production support and job monitoring
  • Experience working successfully in a highly matrixed work environment and in dealing with vendors, service providers and support organizations in a global environment.
  • Excellent communication skills, including the ability to gather relevant data and information, actively listen, dialogue freely, and verbalize ideas effectively.
  • Demonstrate the ability to effectively collaborate with managers and team members.

Nice to Have Skills

  • Strong technical and non-technical presentation and communication skills; able to articulate complex technical topics for non-technical audiences.
  • Have the ability to effectively work cross-functionally with and through business and IT managers
  • Familiar with relational database concepts

Qualifications: Nil

Travel required: YES NO

YES


Employee Status :
Full Time Employee

Shift :Day Job

Travel :No

Job Posting :Jul 21 2021

About Cognizant
Cognizant (Nasdaq-100: CTSH) is one of the world’s leading professional services companies, transforming clients’ business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 194 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com or follow us @Cognizant.
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Deadline: 10-01-2026

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