Problem Manager

☞ Enterpryze Consulting Ltd.

View: 130

Update day: 16-11-2025

Location: Mons Hainaut

Category: Executive management

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Problem Manager


  • Working Location:Mons, Belgium
  • Security Clearance:NATO Secret / SC
  • Language:High proficiency level in English language


EXPERIENCE AND EDUCATION:


Essential Qualifications/Experience:

· University degree in a relevant scientific or engineering discipline equivalent to a BSc or 5 years of relevant experience
· Relevant skillset and knowledge of customer environment
· Sound knowledge of Service Design, Transition and Operation processes with proved experience on one of these processes
· Sound knowledge, or experience, on Projects/Programmes/Services management best practices from a lifecycle approach
· Experience in resource management, including the planning for and allocation of resources in organizations


Desirable Qualifications/Experience:

  • ITIL v3 or higher Certificate


DUTIES/ROLE

  • Responsible for monitoring end to end provision of services, ensuring that all Service Delivery entities are properly engaged in the delivery of services and providing value
  • Contribute into SLA preparation and negotiations
  • Establish necessary communication with Service Delivery Managers, Customers, Account Managers, Data Analysts and any other stakeholders
  • Encourage collaboration between Service Delivery entities and perform proactive customer reviews in cooperation with Demand Management and the Service Owners
  • Main point of contact to the customer for any activities related to the SLA
  • Contribute on developing KIPs and identifying the SLA target levels
  • Make sure that agreed KPIs are monitored and reported
  • Provide guidance to the stakeholders
  • Lead the team of SLMs
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Deadline: 31-12-2025

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