Project Manager (20579, L5)

Serco is a partner of choice to the European Institutions and other International Organisations. For the past 30 years, we have been providing European and International Organisations a wide range of services including ICT services in support, infrastructure, operations and development as well as managing different contact centres for the key European Institutions, agencies and organisations, in Brussels and across Europe.

What connects the ever-growing Serco workforce is a passion for delivering great service –
To keep ahead, we have to evolve continually and enhance the way we deliver our services. Everyone in Serco has a role to play, here.

Serco provides the right environment to encourage ideas and a comprehensive Best Practice support network that enables them to put their ideas into action.

We are hiring a Project Manager for our prestigious partner DIGIT TM (DG Informatics) in Brussels. DIGIT-TM is a contract from the European Commission for IT services across Europe.

If you like to work in a multi-cultural and dynamic environment, this opportunity can answer to your expectation.

We look forward meeting you! Discover the offer below and click on ‘Apply’ if you know that your skillset and talents are a suitable match for this opportunity!

At Serco, we do not only offer a career but also the opportunity to join a community where everyone’s wellbeing matters, by living out the Serco values in all we do!

Are you looking to secure a career in a public sector environment? We would love to hear from you!

As Project Manager you will be responsible for:

• Act as Product Owner, including writing user stories and managing the backlog with JIRA.
• Preparation of test cases and acceptance criteria.
• Manage the implementation of information systems to meet identified business needs, acquiring and utilising the necessary resources and skills, within agreed parameters of cost, timescales, and quality.
• Give proposals for project strategies, planning, definition of tasks and deliverables, review of project deliverables, quality control, risk analysis and management, status reports, problem reporting and management systems, follow up and organisation.
• Guide the team in charge of project activities and review their deliverables.
• Participate in functional working groups and progress meetings.
• Design the Business Architecture
• Mock up creation using Balsamiq or other tool used at the European Commission
• Drafting PM2-Agile, PM2 documents and functional requirements documents
• Estimate costs, timescales and resource requirements for the successful completion of each project to agreed terms of reference.
• Prepare and maintain project and quality plans and tracks activities against the plan, provide regular and accurate reports.
• Monitor costs, timescales and resources used, and take action where these deviate from agreed tolerances. Ensure that delivered systems are implemented within these criteria.
• Manage the change control procedure gaining agreement for revisions to the project from project sponsors.
• Prepare and make presentations on the work/ projects
• Communicate effectively with the internal (e.g. Team Coordinator, Business Manager, Project Support Office, Portfolio Manager) or external stakeholders.
• Participation in user, service and project meetings.

In return, we offer a friendly, supportive and professional environment that respects your work/life balance and ultimately contributes to the delivery of public services in Belgium and around the world.

Education and Technical expertise

Level of education corresponding to Level 7 of the European Qualifications Framework (which typically corresponds to a master’s level or 5 years of higher education).

In-depth knowledge (13 years) of experience in the following domains:

• Very good analytical capabilities and high quality drafting skills.
• Able to work with a degree of autonomy and be a good team player.
• Ability to participate in multi-lingual meetings, very good communication skills.
• Capability of working in an international/multicultural environment.
• Strong organisational skills, readiness to adapt quickly to a new working environment.

Specific expertiseProject Manager with proven experience as a Product Owner (Agile methodologies), namely:

• Good experience of project management standards and methodologies (e.g. Open PM2, PMBOK)
• Very good experience of Agile Methodologies (e.g. SCRUM, PM2-Agile) from the point of view of the Product Owner.
• Very good experience in the writing of User Stories, including acceptance criteria and test cases
• Good knowledge of Agile software development methodologies
• Experience with mock-up tools (e.g. Balsamiq) and Project delivery tools (e.g. JIRA, Confluence)
• Experience with requirements gathering, including requirements’ workshops
• Certification in one of the Project Management methodologies is an asset (e.g. Open PM2, PMP)
• Experience with project management tools (e.g. MS Project)
• Good technical knowledge on the projects’ aspects
• Knowledge of ITIL and good understanding of IT Service Management is an asset
• Practical knowledge of reporting methods
• Excellent level of analytical ability, communication and interpersonal skills required to build relationships with team members and customers to solve problems and resolve issues.
• Capable of showing initiative by reaching beyond work assigned to improve output and/or help other colleagues
• Ability to give presentations
• Ability to participate in multi-lingual meetings, good communication skills.
• Capability of working in an international/multi-cultural environment, rapid self-starting capability and experience in working in a team, understanding the needs, objectives and constraints of those in other disciplines and functions

Languages

Excellent oral and written command of English is essential.

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Important

Any offer of employment is contingent upon you providing documents to verify your identity and employment eligibility, as required by law.

Applicants are reminded that they will be requested to produce such documentation during the recruitment process.

Please contact a member of the recruitment team if you require further details of acceptable types of documentation required for verification of identity and work authorization.

Data Protection:

When creating a profile on the Serco Career Centre you agreed to the Data Protection policy, a copy is available upon request.

You may submit a written request revoking your consent to this agreement at any time.

Why should you join Serco ?

At Serco not only is the nature of the work we do important, everyone has an important role to play.

Meaningful and vital work - You’ll contribute to methodologically intercepting challenges whilst achievements will also be recognised and celebrated.

A world of opportunity - You’ll be wholeheartedly supported with development and career progression

Great people - You’ll become an integral member of a well-defined and supportive team who believe passionately in the value of our work.

What we offer

• Chance to contribute to innovation in the public services sector
• A company passionate about diversity and inclusion
• Permanent employment with comprehensive Serco Benefits package.
• Pension

About Serco

At Serco, not only is the nature of the work we do important, everyone has an important role to play when managing complex public services.

We are a team of 50,000 people responsible for delivering essential public services around the world, we are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.

Apply

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Serco is a Disability Confident Employer committed to employing and retaining people with disabilities. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.

Excellent Salary

Corporate Benefits Package

Relocation Assistance (if applicable)

And the chance to make a positive difference in a company passionate about diversity and inclusion.

Further information available from the Serco Europe Recruitment Team