Functional Analyst Salesforce Sales & Service Cloud

☞ Barco

Ver: 145

Dia de atualização: 16-11-2025

Localização: Kortrijk West Flanders

Categoria: Vendas

Indústria: IT

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Conteúdo do emprego

Location: Kortrijk, BE
Date: Sep 16, 2021
Job ID: 3324
Functional Analyst Salesforce Sales & Service Cloud

Barco designs technology that makes everyday life a little better. Seeing beyond the image, we develop sight, sound, and sharing solutions to help you work together, share insights, and wow audiences. Our focus is on three core markets: Enterprise (from meeting and control rooms to corporate spaces), Healthcare (from the radiology department to the operating room), and Entertainment (from movie theaters to live events and attractions). With a team of over 3,300 employees, located all around the globe, we realized sales of 770.01 million euro in 2020.

Purpose of the Job


As Functional Analyst, you design and implement solutions within the Digital Engagement Value Stream with focus on Salesforce Sales & Service Cloud:


  • You will be responsible for creating the detailed application functional design and customizing setup
  • You handover your design or/and coordinate cross stream with other team members (business process owners, business process experts, development team and other functional analysts within your stream)
  • You perform unit/integration testing
  • You provide training (train the trainer principle) in collaboration with the business counterpart and ensure a qualitative handover to both the organization and to the key users

Key Responsibilities


  • You are responsible for creating the functional analysis and design for projects and changes in collaboration with the Domain Architects and Business Process Experts.
  • You support the Product Owner and the Domain Architect in defining the project charter, in providing estimates for the planning and work breakdown structure and in assessing project changes (effort and impact).
  • You are responsible for providing the project documentation and supporting the handover of the project/change to the deployment, operations , internal support organization in India and for audit reasons.
  • You create the system and integration test cases, the test plan and ensure the execution of the system and integration tests.
  • You support the business in creating and executing the user acceptance testing.
  • You follow up and support the go live and aftercare of the system changes
  • You provide 3th line support in your areas of responsibility, also by coaching the first and second line support team to a higher level.
  • You investigate problems in search for the root cause and long term solution(s) within your areas of responsibility.
  • You collaborate with the SAP team for Salesforce interface business requirements

We are looking for a Barco colleague who


  • Holds a Bachelor or Master degree in Computer Science, Informatics, Business Economics or equivalent combination of education and working experience;
  • Has minimum 3 years experience with Salesforce implementation projects, functional analysis and solution design.
  • Has hands on experience of Salesforce Sales Cloud and Salesforce Service Cloud.
  • Knowledge of Community Cloud, Field Service and Cloudcraze are an asset.
  • Salesforce Admin Certification is an asset
  • Is able to work independently and set priorities - demonstrating excellent organizing, planning and problem solving skills;
  • Has excellent analytical skills and is able to present an analysis in a clear and concise way to key stakeholders;
  • Has the necessary agile mindset & cooperative skills to get things done.
  • Fluent oral and written English skills
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Data limite: 31-12-2025

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