L1 Support

Ver: 104

Dia de atualização: 29-11-2025

Localização: Mechelen Antwerp

Categoria: IT - Software

Indústria: IT Services IT Consulting

Posição: Mid-Senior level

Tipo de empregos: Contract

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Conteúdo do emprego

Role: L1 Support Engineer

Location: Mechelen, Belgium

Project site: 5 days/week

Duration: 6 months with possible extension

Job Description:

2+ years of experience providing on-site support in an enterprise environment.
Serve as the first point of contact for IT support requests via phone, email, and ticketing system.
Respond to service desk requests and fulfil them promptly.
Ability to complete tasks within agreed-upon Service Level Agreement or Key Measure requirements.
Log, categorise, and prioritise support requests accurately and efficiently.
Perform password resets and account unlock procedures.
Basic knowledge in SCCM, Intune, and Jamf Pro for managing devices.
Hands-on feet support for laptop/desktop, printer, networking, installation of OS, and Outlook configuration.
Hardware Troubleshooting.
Software Installation & Troubleshooting.
Strong working knowledge of Windows 11, Macs
Experience with VPN/Wi-Fi/IP/DNS, networking, and other enterprise network technologies.
Follow up on outstanding tickets and ensure timely communication with users regarding their issue status.
Maintain accurate records of support interactions, resolutions, and escalations within the ticketing system.
Ability to self-motivate and possess a strong desire to learn new technologies and share knowledge.

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