Learning Program Manager ��� Sales & Customer Service

☞ Greif

Ver: 160

Dia de atualização: 29-11-2025

Localização: Ghent East Flanders

Categoria: Recursos Humanos

Indústria: Packaging Containers Manufacturing Plastics Manufacturing

Posição: Mid-Senior level

Tipo de empregos: Full-time

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Conteúdo do emprego

Greif offers a great working environment and the opportunity to make an immediate impact at a company where your ideas are always welcome.Job Requisition #:025395 Learning Program Manager – Sales & Customer Service (Open)Job DescriptionGreif is a leading supplier of industrial packaging products and services, growing from its beginnings in Cleveland, Ohio, to a global footprint across more than 35 countries and 200-plus locations.Our VisionBe the best performing customer service company in the world.Our PurposeWe create packaging solutions for life’s essentials.Role OverviewWe are searching for a Learning Program Manager to identify, develop, implement, and monitor learning opportunities for the global sales organization as well as customer service learning needs for all global colleagues.This is a brand new position that will see you create and have influence for the effectiveness of Greif’s sales organization. Reporting to our global Learning and Development Manager, you will collaborate with senior Sales and HR stakeholders to establish training needs and create initiatives to enhance sales and customer performance.Are you motivated to make our new role your own and join a Global Talent Centre of specialists within L&D, Talent management and Talent Acquisition? Then please apply to join our Greif family!Typical Accountabilities
  • Serve as the key content owner for Greif University to ensure connection of all sales and customer service learning programs
  • Prepare, facilitate and follow up on sales and customer service training and workshops with participants in alignment with our mission to Deliver Legendary Customer Service
  • Support content development needs including selection and management of external vendors and resources.
  • Create and manage the communication strategy for sales and customer service learning opportunities across the organization.
  • Assess impact of learning programs with regular metrics benchmarking to ensure the effectiveness of Sales and Customer Service initiatives.
  • Identify external trends and implement best practices within Sales & Customer Service
  • Further integrate Sales & Customer Service training into the onboarding of new colleagues
Requirements
  • Degree educated
  • Demonstrated experience in Learning & Development, preferably on sales and/or customer service training
  • A focus on internal customers’ needs and satisfaction, with an emphasis in demonstrating return on investment in training
  • Proven ability to influence others and build relationships across all levels of the organization
  • Understanding of industry learning trends and future learning programs to help drive innovation
  • Technical aptitude to be able to quickly learn new technologies and implement blended learning solutions.
Please submit your application in English via our recruitment system, which can be accessed on our website.At Greif, your work has purpose, colleagues care about your well-being and you have the opportunity to grow and thrive. Service and leadership are the core of everything we do. Our global presence provides us a platform to do good in the world.40EEO Statementhtps://www.greif.com/uploads/media/default/0001/03/230497a078bec89c55df07d1d04e7f6db5ac6122.pdfWe offer a competitive salary, excellent benefits and opportunity for growth. Greif, Inc. is an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of sexual orientation, gender identity, race, gender, religion, age, national origin, color, disability, or veteran status. EOE/Minority/Female/Disabled/Veteran. For more information read Greif’s Equal Opportunity Policy.
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Data limite: 13-01-2026

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