Pardot / Developer Support Engineer (French speaking)

☞ Salesforce

Ver: 135

Dia de atualização: 26-11-2025

Localização: Zaventem Flemish Brabant

Categoria: Alta tecnologia IT - Software

Indústria: Computer Software Information Technology Services Internet

Tipo de empregos: Full-time

Loading ...

Conteúdo do emprego

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job CategoryCustomer Success GroupJob Details

Success Engineer (Tier2) - are part of the Support organisation. The role blends technical aptitude with curiosity and a drive to get things done and also possess an understanding of the nuances associated with customer relationship management. The role requires an ability to adapt to various markets, verticals, and customer tiers that encompass all of the Pardot customers.

The Success Engineer owns the troubleshooting and related technical documentation associated with escalated and recurring client issues, and plays an integral role in the overall understanding of Salesforce Pardot functionality

Experience/Skills Required
  • BA/BS degree in a technical field or equivalent experience
  • Ability to communicate technical concepts clearly and effectively
  • Solid knowledge of XML, preferably experience using server-to-server web services
  • knowledge of the OOP principles.
  • Knowledge of programming abilities in one or more of the following languages: Java, PHP, Python, Ruby,.NET, JavaScript, and Perl
  • Solid knowledge of HTML
  • Excellent written and verbal communication skills
  • Solid understanding of Internet technologies: firewalls, web servers, web proxy servers, etc.
  • Understanding of database concepts, data management, and SQL
  • Fluent in French and English
Experience/Skills Preferred
  • Previous experience with Salesforce technologies and/or Pardot technologies
  • Salesforce.com Admin 201 certification
  • Pardot Specialist Certification
  • Basic knowledge of marketing automation and interactive marketing techniques such as inbound/outbound marketing, demand generation, SEO, SEM, PPC, Analytics
Detailed Role & Responsibilities
  • Assist third-party developers to troubleshoot their integration with salesforce.com APIs. This will involve troubleshooting, and taking responsibility to see that the issue is fully resolved.
  • Write sample code, client libraries, and contribute to Open Source projects
  • Create knowledge base materials dedicated towards operational efficiency while also empowering and enabling the community
  • Resolve customer service issues and skillfully manage complex customer service problems
  • Manage customers’ expectations and experience in a way that results in high customer satisfaction
  • Develop and maintain technical expertise in assigned areas of product functionality and utilise that expertise effectively to help customers. Assist with the design and delivery of product and other technical training.
  • Define and describe technical best practices
  • Identify product and services up-sell opportunities and describe Salesforce solutions to customers in a way that is articulate, accurate, and persuasive
  • Complete assigned project responsibilities
  • Meet the monthly goals on KPIs such as CSAT, Productivity, Open Case Backlog etc
  • Respond to customer requests that have been directly raised by customers/partners or escalated
  • Answer technical questions, solve technical problems, and suggest appropriate workarounds related to supported applications
  • Research, document, escalate cases according to procedure
  • Deliver trainings and act as mentor to new hires
Accommodations

If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.

Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits.

Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay any third-party agency or company that does not have a signed agreement with Salesforce.com or Salesforce.org .

Salesforce welcomes all.

Loading ...
Loading ...

Data limite: 10-01-2026

Clique para aplicar para o candidato livre

Aplicar

Reportar emprego
Loading ...

EMPREGOS SEMELHANTES

Loading ...
Loading ...