Program Manager Business Expert

Role: Program Manager Business - Expert

Location: Brussels, Belgium

Language: English, French or Dutch

Function description

PROGRAM MANAGER FOR HR

Mission and Responsibilities of this Program Manager

Definition and Implementation of HR Strategy

Collaborate with the HR Director to define a clear strategic plan aligned with the organization’s needs and priorities.

Establish a clear and operational roadmap based on identified priorities.

Lead the implementation of strategic plan actions and key HR projects.

Coordination and Monitoring of HR Projects

Define the objectives of HR projects in collaboration with stakeholders and support the HR Director in their realization.

Implement a clear project methodology and governance: develop schedules, determine and monitor key steps, define key performance indicators (KPIs) to measure the impact of initiatives.

Coordinate with stakeholders to ensure the relevance and adherence to initiatives.

Oversee project documentation and communication: progress reports, summaries, dashboards, presentations to the management committee, etc.

Facilitate interactions and collaboration within the HR team and among various stakeholders (people managers, external providers, etc.)

Coaching of the HR Team

Train the team in project management and the use of a structured approach.

Encourage strategic thinking and a global vision while staying connected to the reality on the ground.

Guide the team to define clear objectives, adopt best practices, and ensure rigorous follow up.

Contribute to strengthening the culture of collaboration and accountability driven by the HR Director.

Communication and Change Management

Reflect on useful communication actions to support the deployment of ongoing projects and develop communication materials.

Implement strategies to foster adherence based on recognized methodologies

Innovation and Benchmarking

Enrich the approach and management of projects through knowledge of market best practices.

Propose innovative ideas to successfully carry out projects, ensuring they are appropriate.

Needed Profile

Education: Master’s degree or equivalent

Experience:

Minimum 6 years of experience in managing complex projects in an HR or organizational context.

Significant experience in coaching or team support.

Key Skills:

Excellent project management skills (planning, monitoring, communication).

Ability to coordinate multiple stakeholders with diplomacy and efficiency.

Strategic mindset and global vision.

Excellent oral and written communication skills.

Leadership, empathy, and ability to inspire trust; having managerial experience and/or experience in the HR field would be an asset, as well as experience with call centers

Language requirements

Dutch Strong written and spoken communication skills in NL

French Strong written and spoken communication skills in FR

English Strong written and spoken communication skills in EN

Education

Master

Required experience / knowledge

At least 6 years of experience

Business experience mandatory

Proven experience in the management of complex projects or a program of projects

Very good knowledge of Project management methodologies and tools

Strong organizational insight

Familiar with various IT systems

preferable

HR projects experience

Soft skills

Ability to see the overall picture (helicopter view) - strategic thinking

Decision-making

Strong communicator, diplomatic and customer-oriented

Commercial awareness and customer-oriented

Proactive

Team spirit

Management skills and the ability to mot