Senior Deskside Technician

☞ ALOIS Europe

Ver: 100

Dia de atualização: 16-11-2025

Localização: Anderlecht Brussels Capital

Categoria: Outro

Indústria:

Tipo de empregos: Full-time

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Conteúdo do emprego

Excellent level of end user computer support including

• End User Deskside/Remote support

• device imaging maintenance and support

• Support the infrastructure devices (Laptop, desktop, tablet, printers, mobile devices, phones, audio-visual ......) including services.

• End User induction training

• Meeting/Conf Room support

• VIP User support

Additional tasks

• Compliance activities related to user security

• Server & IT Room monitoring

• Third Party support & facilitation

• Reporting, and Asset (software & hardware) management reporting

• Ensure resolution of all tickets (Ex. Incident, Request) within SLA timeframes and GLOBE standards.

• Hardware stock management

• Manage small projects

• Good knowledge of permissions on servers and backup monitoring

• Good networking knowledge to apply for troubleshooting

• Basic application knowledge (setup requirements, basic configuration)

Mandatory skills

  • Good communication in English (English C1-C2 or Native)
  • Good communication in French (C2 or Native)
  • Dutch language is an advantage
  • Any additional language is an advantage
  • Office 365 good experience
  • Usual management of SNOW application or other ticketing application (advantage)
  • Deep knowledge of Window 10 and good Knowledge of installing PCs images
  • Good knowledge of Active directory on prem (adding devices and users, monitoring) and AAD (Azure Active Directory)

Soft skills required

  • Excellent communications and interpersonal skills – outgoing and enthusiastic
  • Excellent analytical skills, thorough and logical
  • Strong achievement focus – high energy and committed to end results
  • Ability to work in a team
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Data limite: 31-12-2025

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