Technical Delivery Manager

Conteúdo do emprego

Systems Planning and Analysis, Inc. (SPA) delivers high-impact, technical solutions to complex national security issues. As we enter our 50th year in business, we are known for continuous innovation for government customers, both long-established and newly acquired, as our capabilities expand around the globe. Our work is state-of-the-art and made possible only through the best personnel, tools, and jobs in the national security business. We are highly collaborative in spirit and practice, and we freely share expertise across SPA in our quest for enduring solutions to critical concerns. Come work with the best!SPA has an immediate need for three (3) Technical Delivery Managers to provide contracting services to NATO.

• Responsible for the high quality output and implementation of detailed technical plans, ensuring that technical changes are delivered within time and cost budgets and align with the strategy for IT
• Accountable for the effective delivery of IT infrastructure, to underpin our business and technical services, ensuring that all built services align with the strategy for IT and meet the agreed acceptance criteria
• Accountable for accurately quoting and detailed forecasting of the true costs of the deliverables, both in terms of initial Capex, and ongoing Opex, including licensing, lifecycle and 3rd party costs, ensuring that effective cross-charging is implemented and validated.
• Accountable for translating technical designs into appropriate work packages and effectively managing the delivery of those work packages, in accordance with NCIA policies, standards and processes, leveraging the most appropriate delivery methodology and resources.
• Accountable for ensuring new and amended services are accepted into BAU support via the agreed Service Transition processes.
• Managing technical risk across complex multi-programme delivery to enable timeframes to be met and ensuring technical teams work collaboratively to plan and mitigate the risk of conflicts with data, technology or environments
• Accountable for tracking progress of deliverables and reporting defined metrics to the Service Manager and Business Area owner within agreed timescales, investments and requirements
• Accountable for tracking and reporting on infrastructure delivered, amended or decommissioned.
• Accountable for forecasting the anticipated technical support requirement variants related to infrastructure delivery changes.
• Accountable for escalating any constraints or issues, with associated recommendations to the Service Manager and Business Area owner for guidance
• Manage a diverse group of engineers, service management staff for delivering outputs

Required Qualifications

• A Degree in a relevant technology/computer science subject/equivalent technical qualification plus sound on the job experience of the platform specialism
• Or equivalent extensive on-the job experience in IT infrastructure and in the particular platform specialism
• In depth knowledge of the latest and emerging technologies likely to be employed in designing and delivering Enterprise Wide quality solutions in the chosen platform.
• Knowledge of project and programme disciplines such as PRINCE2, Agile, APMP, MSP, DevOps and how it practically applies in the enterprise.
• Knowledge of ITIL and its practical implementation at large organisations.
• Highly experienced in planning, organisational and analytical skills.
• Highly skilled at solving and communicating complex problems, applying knowledge and technology to the full.
• Communicates all needs, instructions and decisions clearly. Adapts the style of communication to meet the needs of the audience.
• Proven ability to manage the interactions between suppliers, in-house teams and customers necessary to reliably deliver quality infrastructure services within large-scale, complex operating environments
• Proficient in risk management methods and techniques for the assessment and management of internal and business risk.
• Strong written and verbal communication skills including ability to explain complex information with senior management
• Highly experienced in implementing, architecting or supporting infrastructure in large environments (1000+ servers)
• Ability to lead technical delivery across a portfolio of complex, multi-vendor systems & projects
• Ability to influence people at all levels across the organisation and outside, including negotiating and successfully facilitating joint decision making
• Recent broad experience in the latest techniques and methodologies in delivering quality solutions.
• Has worked within the industry in a role reporting to senior manager level and working with senior business managers to enable business benefit through service delivery
• National of one of the 31 NATO countries
• In possession of an active National and/or NATO Secret security clearance