(Senior) Customer Service Representative

☞ deSter

View: 215

Update day: 16-11-2025

Location: Hoogstraten Antwerp

Category: Consulting / Customer Service

Industry: Leisure Travel & Tourism Airlines Aviation

Position: Associate

Job type: Full-time

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Job content

Job Summary:

· Manage the complete order process for your dedicated customers. This starts with order entry, follow up the production process, resulting in on time deliveries

· Maintaining & screening forecast of purchases in order to predict future shipments and to ensure stock levels for your customers.

· Handling of commercial and logistics complaints: incomplete deliveries, broken products, … Respond to any issues in a commercial way offering a solution that satisfies all parties.

· Manage the introduction process of new products with customers. This includes creating new article numbers, follow up on artworks & colour matches, work on a phase out & phase, implement new items smoothly without left overs or stock shortages.

Main Duties and Responsibilities:

· First point of contact for the customer.

· Processing and follow-up of sales orders, from order input through delivery.

· Handle forecast and demand management. Work in close contact with customers, analyse forecast versus actual purchases. Preventing shortages or non-moving stock by arranging adequate phase in/out of new products.

· Follow up on productions & propose alternative products when requested items are not available.

· Review, update and maintain customer stock levels, keeping the customer informed at all times.

· Receive and handle complaints and claims and offer a commercial solution together with sales team.

· Issue credit/debit notes and deal with questions and operational issues about these invoices.

· Retrieve an open, pro-active, commercial and professional communication towards your customers on a daily basis.

· Continuous product knowledge update, ensuring the latest product developments are known.

· Ensure general support to the sales team: taking care of samples, reporting bonus calculation, reporting turnover, small sales quotes ….

· Providing excellent customer service to our customers and strive for customer delight.

Qualifications

Education:

  • Bachelor degree in Economics, Marketing, Communications or any related discipline

Work Experience:

· Minimum of 2 years commercial experience in an international B-to B market environment

· Knowledge and operating experience of transport/logistics is preferred

· Knowledge of and worked with INCO terms is preferred

· General knowledge of Customs procedures is preferred

Technical Skills:(Certification, Licenses and Registration)

· Microsoft Office

· ERP software in general

Language / Communication Skills:

· Excellent language skills, fluent orally and in writing English (company language), Dutch, German or Spanish are a surplus

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Deadline: 31-12-2025

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