(Senior) Specialist Product Management - Loyalty and Reward Program

Job content

Company Information

TOYOTA is one of the world’s largest automobile manufacturers and a leading global corporation. Founded in 1937. Toyota now sells vehicles in 170 countries and employs over 350.000 people. Based in Brussels, Belgium, and staffed by 2.700 people and more than 60 nationalities, Toyota Motor Europe (TME) handles the wholesale marketing of Toyota and Lexus vehicles, parts & accessories, and manages Toyota’s European R&D, manufacturing, and engineering operations.

We are excited to be transforming into a mobility company focusing on bringing even more happiness to our customers through various mobility solutions.

Your Team And Your Responsibilities

Toyota’s ambition and vision involve transitioning into a mobility company that provides continuously improved mobility solutions for everyone.

In pursuit of this goal, two entities have been founded in Europe. Toyota Connected Europe, located in London, serves as the technological solutions provider. On the other hand, Toyota Connected Technologies, headquartered in Brussels, takes responsibility for devising, planning, and executing the European strategy for connected, multimedia, and mobility services.

Toyota Connected Technologies Division has a clear focus on the Car of Tomorrow

Your Responsibilities

We are in search of a dynamic Product Manager (he/she) who will spearhead the design of loyalty and reward products, creating an exceptional customer journey, appealing user benefit propositions, and robust business strategies. Your focus will extend across various brands and business units within Toyota, always with the objective of delivering outstanding user experiences.

As a Product Manager Loyalty & Reward program, your responsibilities entail:

• Develop a compelling Loyalty & Reward program vision, strategy, and roadmap while fostering consensus on priorities across the company including market/customer needs
• Design loyalty and reward program products to enhance customer journeys and deliver exceptional user experiences by using connected car data
• Guide & grow a team of team of Product Owners, while also expanding existing work streams
• Generate data insights and value for stakeholders across the company (ex: Marketing, Sales, R&D, Kinto, Retailers, Financial Services, Insurance)
• Nurture a data-informed culture of product development, consistently incorporating data and customer feedback into decision-making
• Create, together with our stakeholders, high value prioritised business cases with quantifiable and profitable returns
• Define product / service requirements (incl. GDPR compliance) & lead cross-divisional teams (IT, Legal, Business Development, Marketing, ….) to develop & launch data products
• Monitor customer feedback and business case KPIs, propose Kaizen areas and future development scope for life cycle management (via Agile iterations)
  

Want to know more about how it is to work at Toyota? Check-out Working at Toyota Motor Europe Or Meet the people working at Toyota Motor Europe

Your Profile

• You are fluent in English (TME’s business language), any other European language is an added value
• You hold a degree in Economics, Business Administration or Engineering
• You bring professional experience in Product Management or similar with a focus on digital products
• You demonstrate proven capabilities in developing and managing loyalty and customer rewards programs. Non-automotive experience is also valued
• You are data-driven and have proficiency in agile/scrum methodologies
• You showcase strong communication and excellent planning skills
  

Place of employment

Belgium - Brussels (Evere): Toyota Motor Europe, Head Office

We offer

Toyota offers a comprehensive remuneration package, including a bonus scheme and interesting extra-legal benefits. We provide flexibility to take care of both your career and your personal life by providing hybrid work environment with structural possibility to both work from home & collaborate in the office. You can also take your work abroad for up to 20 days/year.

At Toyota Motor Europe, we are committed to providing equal employment opportunity to all. All our recruitment decisions are based on the individual and their qualifications along with the job requirements. The selection process is without regard to nationality, gender, age, ethnicity, or disability. We do not tolerate harassment or discrimination as our individual experiences and overall diversity is our key strength. Together we have the power to make a positive change and go beyond the ordinary.

If you need any specific consideration for the interview process due to disability or any other reason, please let the recruiter know.