Senior System Technician

Job content

Senior Technician System

• Working Location: Mons, Belgium
• Security Clearance: NATO Secret / SC
• Language: High proficiency level in English language

EXPERIENCE AND EDUCATION:

Essential Qualifications/Experience:
• Higher vocational training in a relevant discipline with 2 years post-related experience
• Or a secondary educational qualification with 4 years post-related experience
• Prior experience in technical support and assistance for networking, WAN and voice systems
• Very good understanding of telecommunications / network / information technology solutions & products
• CCNA certified
• 2+ years’ experience with, and knowledge of, Local Area Networks/Wide Area Networks (LAN/WAN)/Telco provider networks and services delivery based on NOKIA Service and Service Access Routers (SR/SAR), and Cisco routers and switches
• Experience in service management (i.e. Incident, problem management, etc) and customer support focused approach in a control centre environment and experience in management and use of related toolsets (e.g. ITSM)

DUTIES/ROLE
• Support all areas of the ESOC, as part of a functional team
• Support Incident Management process, dispatch incidents to the relevant technical elements for resolution and perform operational impact assessment determining services affected and users impacted
• Provide technical level 1 and 2 support and assistance for LAN / WAN and voice systems
• Monitor, control and conduct first and second level of troubleshooting of all data systems and services in support of all NCI Agency customers and NATO missions
• Administrate data and services monitoring and control platforms for optimum performance for use by the ESOC personnel
• Responsible for co-ordination with internal and external agencies to restore networks and communication services
• Assist in the direction and co-ordination of corrective action to regional and other control activities in the event of failure or degradation in any of the networks
• Utilise automatic data processing devices and tools within the ESOC and use all available centralized service management tools to restore all services availability and quality at the agreed levels
• Follow senior guidance and establish processes, cooperating when requested, to its development and improvement
• Participate in the development and delivery of the required on- the-job training to other technicians
• Propose, prepare, verify, and maintain services and systems documentation, to include operational advice notices and level 1/2 documentation, accounting for interface standards and procedures
• If required, work in a shift pattern to provide 24/7 coverage
• Work on own initiative with limited supervision, may lead others as required
• Work and train with other service lines
• Deputize for higher grade staff, if required
• Perform other duties as may be required