Service Delivery Manager

☞ Proximus SpearIT ⌘

View: 170

Update day: 16-11-2025

Location: Evere Brussels Capital

Category: IT - Software Consulting / Customer Service

Industry: IT Services IT Consulting

Position: Mid-Senior level

Job type: Full-time

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Job content

Within the Service Delivery Management team of Proximus SpearIT, you will focus on delivering service management and meeting or exceeding the expectations of external professional customers in accordance with SLAs and/or contracts.

This includes the following tasks and responsibilities:

  • You act as a tactical SPOC (Single Point of Contact) during the operational lifecycle of a contract, ensuring an efficient relationship between the customer and the various internal departments or external partners involved in the delivery of the services.
  • You coordinate the service delivery of the solutions to the client through regular Service Review Meetings with the customers and create an enabling environment for the internal resources.
  • Based on the SLAs agreed with the customer and the analysis of reports, you ensure that the services are delivered as contractually agreed. If necessary, you initiate corrective action plans to comply with the SLA and to continuously improve our services.
  • You handle all customer requests in a timely manner and in accordance with the contract terms.
  • You define, monitor, and optimise the profitability of your customer contracts, take corrective action if necessary, after consultation with AM and team leaders
  • You organise internal ATM (Account Team Meetings) with the main internal stakeholders (pre)sales, technical and service consultants, engineers, architects, etc- Based on regular service review meetings and internal account team meetings, you define and manage concrete action plans and improvement plans
  • You actively participate in internal work groups and internal team meetings
  • You travel regularly to customers

Job requirements :

-Minimum 4 years relevant experience and expertise in Service Management, contacts with Professional Customers, operational environment, and coordination of experts

-Good knowledge of Managed Services Implementations in the area of WPaaS, DC, NetSec …

-Good knowledge in contract management, SLAs, and finance.

-You speak and write fluently Dutch / French / English.

-You have a sense of initiative, and you systematically want to achieve results.

-You meet and exceed the expectations of your internal or external customers.

-You are a team player and quick-learner

-You are able to manage resources (team, time, budget, tasks, virtual teams)

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Deadline: 31-12-2025

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