Service Desk Agent

☞ Vlerick Business School

View: 200

Update day: 26-11-2025

Location: Ghent East Flanders

Category: Consulting / Customer Service

Industry: Higher Education E-Learning Providers Business Skills Training

Position: Entry level

Job type: Full-time

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Job content

Does solving problems give you energy? Do you have a strong affinity with IT and are you looking forward to further growing your knowledge in this area? Would you like to make a tangible difference for both internal & external customers?Let’s meet!

SERVICE DESK AGENT

As a core member of the IT service team, you are the first line in helping our customers with their requests for support. You solve incidents based on procedures, give information to users requesting help, and take part in the borrow service for our customers on campus.

The job
  • Solve incoming tickets based on procedures written out by your 2nd line colleagues.
  • Follow up on outstanding issues in 2nd or 3rd line, while communicating with the customer.
  • Provide help and information to our customers who address the service desk.
  • Be responsible for our borrow service, making sure every borrow request is fulfilled in a timely manner.
  • Develop and maintain the user support documents and portals.
  • Execute regular checks on systems using the procedures in place.
  • Communicate flaws or weaknesses in procedures to your 2nd line colleagues so they can improve them.
You
  • Want to provide quality service. ‘Customer first’ is not just a tag line for you.
  • Have a strong affinity with IT and an eye for detail.
  • Are a Sherlock Holmes in finding a solution, and a Dr Watson in communicating to your customers.
  • Have experience within a customer support function and value active listening.
  • Are tech-savvy and have a good knowledge of the MS Office package. Knowing your way around other tools (e.g., Salesforce, Zoom,…) is a plus.
  • Have excellent written & verbal communication skills in English and Dutch.
  • Will be based on our beautiful campus in Ghent. When your work allows for it, you can also work from your home office.
#ProudtobeVlerick
  • Autonomy and responsibility in a challenging work environment.
  • A dynamic, open, and international company culture.
  • Opportunities for professional and personal growth.
  • A team of enthusiastic, driven colleagues, passionate about providing excellent service.
  • Flexibility: 30+ holiday days, working from home, flexible benefits based on your individual needs, etc.
  • The chance to have a real impact and to inspire people to live, learn and leap.
At Vlerick, openness to the world is part of our DNA. We are continuously working towards being a truly diverse, equitable and inclusive place to work and learn at. So, no matter who you are, where you come from, or what your dreams are, we are looking forward to receiving your application.

Take the leap and join us

If you think you meet these criteria, please apply with your resume and motivation letter on our website. We look forward to hearing from you!

Happy to give you more information on the job content: Tom.Muyldermans@vlerick.com
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Deadline: 10-01-2026

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