Service Desk Engineer

Who are we?

IBA is a listed company, headquartered in Belgium, and employs 1500 people across the globe mobilizing their skills and passion to Protect, Enhance and Save lives
We develop, manufacture and support innovative equipment and software solutions for diagnostic, cancer treatment, and industrial applications.
Innovating for life since more than 30 years, IBA has opened new ways to diagnose and fight cancer and become the worldwide technology leader in the field of Proton Therapy, which is today the most advanced technologies treatment against cancer. Our core particle accelerators knowledge is unparalleled, with 100,000 patients treated on our proton therapy solutions and over 550 accelerators in operation globally.

One Mission, 4 business lines

IBA ‘s world class expertise lies in the development of:
next generation Proton Therapy technologies
Radiopharmaceuticals providing oncology care providers with premium quality services and equipment
Dosimetry advanced solutions for Quality Assurance of medical equipment and increased patient safety
particle accelerators for the Industrial and medical world.

Our 4 business lines are employing more than 1,500 passionate professionals worldwide dedicated to our Mission: Protect, Enhance and Save lives.

Sustainability commitment

As a company, we are focused on striking the right balance between our stakeholders: increasing our market share and the return for our shareholders, improving the quality of life of our customers, patients and employees, and contributing to the well-being of our society, while also maintaining and restoring our planet’s health.

“Since 2021, IBA is recognized as a certified B Corporation (or B Corp). B Corps are companies that promote ‘business as a force for good’, balancing profit and purpose. They meet the highest standards of social and environmental performance, public transparency, and legal accountability.”

Check out our webpage sustainability to find out more!

Join us

At IBA we dare to develop innovative solutions pushing back the limits of technology. We achieved worldwide recognition in our field by supplying the world’s top oncologists with the most precise, cancer-defeating, technologies.

If you are passionate, cause-driven, you can make this quest yours by joining our dedicated colleagues and give your career a new meaning.
As DS Support Engineer you will analyze tickets received from users all over the world. You will be the first-line support, so you will assign tickets to other Teams if needed and solve some tickets related to your knowledge or related to our knowledge database. You will write procedures and documentation if a new type of issue occurred and is not yet documented. Deployingcomputers and repairing computerswill also be a part of your job.

You will take callsfrom users, so you have a good level of English (the default language for countries outside Belgium and France). Good social skills is also needed to deal with users at our physical desk, to analyze, help, and resolve issues/requests directly with them. You work 3 days a week on site and 2 days from home.

• You have an IT background, or have a particular interest in this field
• You ideally have experience in a service desk environment
• You have knowledge of Office 365
• You have a good level of English

What we offer :

• Attractive salary package that corresponds to your experience level
• Homeworking (2 days/week)
• A team that listens and leaves room for everyone’s development
• International environnement (HQ based in Louvain-la-Neuve)
• Work at a Bcorp Certified company
• Good work/life balance

Procedure: if you apply for the position, you will have two interviews :

• First interview with HR
• Second interview with the manager of the team

Die Identität von IBA wird durch eine Gruppe von Kollegen geprägt, die durch Motivation, Neugierde, Kreativität, den Willen zum Lernen im täglichen Berufsleben, durch technische Herausforderungen und darüber hinaus einen hoch entwickelten Team- und Familiengeist angetrieben werden. Denn all dies zusammen macht das alltägliche Leben einfacher und unterhaltsamer.
Wenn Sie Teil eines Teams aus etwa 40 Nationen werden und an einem der über 45 Standorte auf 3 Kontinenten arbeiten, bietet IBA Ihnen die Möglichkeit einer bedeutungsvollen Karriere mit direktem Einfluss auf den Kampf gegen Krebs.

Wir werden angetrieben durch:

• Entwicklung einer Umgebung, die durch modernste Technologie geprägt ist
• Ausbau beruflicher und persönlicher Fertigkeiten durch praktisches Lernen, durch Teilnahme an herausfordernden Projekten und erstklassigen Fortbildungen
• Persönliche Weiterentwicklung in einer freundlichen Kultur, die auf festen Werten basiert (DARE- CARE -SHARE- BE FAIR)
• Autonom handeln und Teil von motivierten Teams mit guter Work-Life-Balance sein
• An einem Unternehmen mitwirken, bei dem Nachhaltigkeit, Sicherheit und Wohlbefinden Standbeine unseres Erfolgs sind

« IBA ist ein aufregendes und wachsendes Unternehmen mit einem einzigen Ziel vor Augen: Der Gesellschaft mit Partikeltechnologie dienen. Zusammen mit unseren Kunden und Partnern werden unsere Mitarbeiter durch die Mission des Unternehmens angetrieben und motiviert: Leben von Patienten schützen, verbessern und retten. Und das jeden Tag. » Olivier Legrain, CEO