Service Desk Engineer

Job content

Some highlights

Global Operations provides its international customers with Managed Services, Advanced Security Projects and Consultancy by our offices in Brussels Belgium, Kuala Lumpur Malaysia and Atlanta USA.

Ready to accept the technical challenge to monitor and maintain leading-edge and high-tech enterprise networks and security infrastructure.

• You will be working for our International Security Operations Centre.
• The opportunity to gain cutting-edge certifications and trainings.
• A fulfilling and dynamic environment where knowledge transfer is crucial and sense of efforts recognized.
• You will have the opportunity to work with international clients around the world.

Working as a Service Desk Engineer

To help Orange Cyberdefense Belgium providing a high level of services and excellence to our customers, we provide our colleagues with cutting-edge certifications and trainings in a fulfilling and dynamic environment where knowledge transfer is crucial and sense of efforts recognized.

Responsibilities:

• Day-to-day incoming calls/mails management for the NSOC
• Creation, handling and follow-up of incidents notified by supervising tools or customers
• Escalation management (making sure 2nd line & 3rd line respects SLA’s)
• Resolve incidents for which established processes are defined
• Handle changes for which established process are defined
• Keep CMDB up-to-date

What we expect of you

• Graduate or equivalence experience
• 1 - 2 years professional experience in IT Computer fields
• Good knowledge of TCP/IP (protocols, routing, packet filtering, proxy)
• Proven working experience in IT systems administration / support / configuration.
• First Experience in IT Security domains (Firewall, Antivirus, …)
• Knowledge on Operating System (Unix / Linux / Windows) and OS Security principle
• Cisco ITIL and CCNA is a plus
• Good Communication skills and Customer Oriented
• Rigorous and ambitious
• Fluency in English with Dutch and/or French You are interested in the wonderful and ever-changing world of Cybersecurity

What you can expect of us

A permanent position in an internationally, growing environment. You can find us in the Netherlands, France, the UK, Sweden, Norway, and Germany.

We are a threat research and intelligence-driven security provider offering unparalleled access to current and emerging threats. You end up in a financially healthy company and above all in a fantastic, motivated team within an innovative and inspiring environment where independence is encouraged.

Salary Package

• An attractive and competitive salary
• 32 days paid holidays
• Meal vouchers and eco cheques
• Hospitalization and Group insurance
• Company car with fuel card
• Possibility of working from home
• A wide range of training and learning opportunities

Additional benefits such as …

A smartphone with a free subscription and unlimited usage, sport activities, teambuilding’s, after work drink at Friday, … the good life