Service Engineer

☞ Bruker

View: 180

Update day: 26-11-2025

Location: Kontich Antwerp

Category: High Technology IT - Software

Industry: IT Services IT Consulting Appliances Electrical Electronics Manufacturing Chemicals

Position: Entry level

Job type: Full-time

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Job content

Présentation

As one of the world’s leading analytical instrumentation companies, Bruker covers a broad spectrum of advanced solutions in all fields of research and development. All our systems and instruments are designed to improve safety of products, accelerate time-to-market and support industries in successfully enhancing quality of life. We’ve been driving innovation in analytical instrumentation for 60 years now. Today, worldwide more than 7,200 employees are working on this permanent challenge, at over 70 locations on all continents.

Bruker has a new opportunity for a Service Engineer bases in Belgium or Netherlands for the product lines of Bruker Optics within the BeNeLux area. The function of the Field Service Engineer is to provide expert hands-on technical expertise in all aspects of installation, commissioning, customer training, maintenance, fault-finding and customer support for the Bruker Optics products as required.

Responsabilités
  • Installation of FT-IR / FT-NIR / Raman systems or accessories at customer facilities and ensure full functionality according to specifications
  • Repair and maintenance of the products at customer’s site
  • Familiarize and train customers for operation of the equipment, including software training and calibration modelling
  • Secure customer acceptance of installation and repair sign-off
  • Serve as a supportive and effective communication link between the customer and company to ensure customer service satisfaction
  • Periodic servicing of the product at customer’s location depending upon the service contract
  • Be in constant touch with customers through phone or other means of correspondence to inquire if he needs any additional services
  • Solve any queries the customer might have about the product
  • Maintain records of all the field trips made, products sold, and services offered in a proper documented form
  • Networking of analysis instruments with optional software solutions and their implementation into existing laboratory information systems
Qualifications
  • Engineering degree in electrical or electronic engineering, physics, chemistry or a related discipline
  • Alternatively a similar level of knowledge and skill gained by practical experience
  • Minimum 5 years work experience diagnosing and repairing analytical instruments, scientific instruments, electromechanical and/or electronic equipment
  • Strong technical skills involving analytical instrumentation
  • Excellent customer focus with ability to reliably respond to inquiries, communicate and interact with customers
  • Strong verbal and written communication and presentation skills, with ability to communicate complex technical issues in an easy to understand manner
  • Excellent organizational skills with ability to work independently, prioritize, multi-task, follow through, and meet deadlines within an entrepreneurial and customer-focused work environment
  • Good networking and team working skills
  • Expertise in FT-IR spectroscopy, NIR, Raman technology, Remote Sensing, Microscopy and laboratory organization is an advantage
  • Good Dutch and English skills (verbal and written) are mandatory, French is an advantage
  • Willing to travel approx. 70% of time
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Deadline: 10-01-2026

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