Service Level Manager

☞ Vector Synergy

View: 105

Update day: 22-11-2025

Location: Braine-l’Alleud Walloon Brabant

Category: Executive management

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Job content

Location:
Braine-l’Alleud, Belgium

Security Clearance:
NATO Secret

Reference No:
RFQ C004185 / Braine-l’Alleud

Skills, knowledge, experience required:
  • A minimum requirement of a Bachelor’s degree at a nationally recognised/certified University in a related discipline and 2 years post-related experience OR exceptionally, the lack of a university degree may be compensated by the demonstration of a candidate’s particular abilities or experience that is/are of interest to NCI Agency, that is, at least 6 years extensive and progressive expertise in duties related to the function of the post;
  • 2 years’ experience working in a Service Management environment;
  • Demonstrable experience of having designed and implemented significant productivity customer satisfaction improvements.
Desirable:
  • Experience in identifying and resolving complex problems and assignments, able to determine when problems should be escalated to a higher level;
  • CIS operational and/or planning experience in applying analytical and systematic approach to problem solving;
  • Knowledge of Services delivery, and practical experience coordinating engineering teams so that incidents are resolved as quickly as possible, within the SLA targets, and the right Resolver Group and Service Owner.
Duties/role:
  • Performing defined tasks to monitor service delivery against service level agreements and maintaining records of relevant information;
  • Reviewing the requested changes to ensure they are tracked and reviewed (evaluating the potential impact of proposed changes on current operations, identifying any risks, dependencies, or service disruptions that could arise) supporting the Change Manager and the Change coordinators;
  • Contributing to the development of continuity management plans.
Additional information:
If you are interested, for further information, please contact the point of contact for this offer.

VECTOR SYNERGY sp. z o.o., ul. Marcelińska 90, 60-324 Poznań, NIP PL7811857270, REGON 301575740, KRS: 0000369575
Rejestr Przedsiębiorców KRS prowadzony przez Sąd Rejonowy Poznań – Nowe Miasto i Wilda w Poznaniu, VIII Wydział Gospodarczy KRS, kapitał zakładowy wynosi: 73.852,80 złotych wpłacony w całości, TEL +48 616684500, FAX +48 616684501, www.vectorsynergy.com, info@vectorsynergy.com
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Deadline: 06-01-2026

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