Support Operations Manager

Overview

Centrica Business Solutions (CBS) provides integrated energy solutions that deliver cost efficiency, resilience and accelerate our customers’ journeys to a low carbon future. We serve business and public sector organisations, increasingly focusing on delivering decarbonisation of power, heating and transport through our portfolio of solutions.

The Support Operations Manager is responsible for the timely implementation of new projects in the field of Demand Response and Demand Side Management for Industrial loads and generators.

Following implementation, the Support Operations Manager will be responsible for the follow up of the day-to-day operations and maintain the existing installations, including coordination with internal and external stakeholder.

• Location:Antwerp, with UK travel

Key Accountabilities

• Provide pre-sales support to the Sales team to remove any boundaries for signature of new flexible resources

• Manage the technical kick-off meetings at the customer site with multi-disciplinary teams: automation/electrical/IT/production/subcontractors

• Explain the technical concepts and finds pragmatic solutions for the project, together with all involved stakeholder

• Sets the plan and ensures follow-up of installation timelines for several projects in parallel

• Models and documents “FlexTract” installations in the CBS “FlexPond” infrastructure

• Performs remote commissioning and prequalification tests on the proprietary software systems of CBS

• Ensures availability of the portfolio of flexible assets through the efficient follow-up and dispatching of on-site interventions

• Manage and optimise the maintenance planning based on technical and economic risk assessments together with the internal and external stakeholders

• Provide support and contingency to the Operations Manager who covers Europe

Competencies

Essential:

• Knowledge of automation engineering on industrial level PLC/DCS/SCADA integration, industrial communication protocols. Understanding of industrial processes

• Basic understanding of network and IT infrastructure

• Ability to drive decision making

• Professional and structured communication style, both internally and externally

• Deliverable focused with an entrepreneurial and hands-on attitude

• Ability to work as a team player but also able to work independently with a can-do attitude

• Technical and analytical capabilities

Desirable:

• Electrical commissioning, experience with automation systems installation

• Proven experience of the UK energy markets and associated services relevant to Demand Side customers

• Professional qualification in electrical/electronic/automation engineering or equivalent through experience

Additional Competencies

• Autonomous and self-motivated professional with hands-on mentality

• Good people skills and client-oriented approach

• Ability to coordinate various internal subject-matter experts to put together a complete solution (teamwork, agility)

• Professional and structured communication style both internally and externally

PLEASE APPLY ONLINE by hitting the ’Apply’ button.

Applications will ONLY be accepted via the ‘Apply’ button.

This role is being handled by the Centrica recruitment team and NO agency contact is required.