Team Manager IT-Onsite Support (m/f/d)

☞ BASYS IT-Service GmbH

View: 130

Update day: 16-11-2025

Location: Zaventem Flemish Brabant

Category: Other

Industry:

Job type: Full-time

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Job content

As a Team Manager IT-Onsite Support (m/f/d), you will lead a team of currently 9 associates in Brussels (Zaventem), Belgium and several other locations in Belgium and the Netherlands. At the same time, you act as a Senior Analyst and support the operative day-to-day business towards Global Business Executives.

Your role

· Operational leadership of onsite support teams in Belgium and the Netherlands

· Primary contact and first point of escalation for our client’s stakeholders.

· Decisions regarding the coordination, execution and prioritisation of tasks and projects

· Responsible for maintaining IT service delivery metrics and key performance indicators.

· Identifying improvements to increase maturity as well as ensuring service- and process quality

· Leading the asset management activities for the responsible region

· Fulfilling of a technical expert role on senior level in all areas of deskside support with focus on Senior Leadership members

· Support recruitment and onboarding processes, as well as other administrative requirements

Your profile

· Ideally, you have a degree in information technology with a minimum of five years’ experience in an IT support role and initial experience in leading IT Support teams.

· The treatment of high calibre customers is motivating you to go the extra mile

· Can-do attitude, excellent in networking as well as stress resistant is a must

· You are passionate about modern IT technologies and have experience with Microsoft technologies (Windows 10, Office 365), Apple Products as well as good knowledge of current office technologies.

· An ITIL certification as well as experience in ServiceNow and video conferencing equipment is desired.

· Excellent interpersonal and pedagogical skills, a strong service orientation for customer satisfaction and a structured, reliable and autonomous working approach will help you in your function.

· This regional role requires flexibility to travel of about 25% of your time.

· A confident appearance and the ability to communicate fluently in English, both written and spoken, will complete your profile. Dutch and French languages skills will be additional plus.

Our offer

We offer a long-term employment with an international and ambitious IT Service Provider with a dynamic team and an attractive, performance-based remuneration, complemented by a company car and Home Office opportunities.

If you are interested, we look forward to receiving your English application documents.

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Deadline: 31-12-2025

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