Technical Delivery Manager (NS)

Job content

Spektrum have a wide range of exciting opportunities in several global locations.We are always looking to add great new talent to our team and look forward to hearing from you.Spektrum supports apex purchasers (NATO, UN, EU, and National Government and Defence) and their Tier 1 supplier ecosystem with a wide range of specialist services. We provide our clients with professional services, specialised aerospace and defence sales, delivery, and operational subject matter expertise. We seek personnel to join our team and support key client projects.Whom We Are SupportingThe NATO Communication and Information Agency (NCIA) is responsible for providing secure and effective communications and information technology (IT) services to NATO’s member countries and its partners. The agency was established in 2012 and is headquartered in Brussels, Belgium.The NCIA provides a wide range of services, including:

• Cyber Security: The NCIA provides advanced cybersecurity solutions to protect NATO’s communication networks and information systems against cyber threats.
• Command and Control Systems: The NCIA develops and maintains the systems that NATO’s military commanders use to plan and execute operations.
• Satellite Communications: The NCIA provides satellite communications services to enable secure and reliable communications between NATO forces.
• Electronic Warfare: The NCIA provides electronic warfare services to support NATO’s mission to detect, deny, and defeat threats to its communication networks.
• Information Management: The NCIA manages NATO’s information technology infrastructure, including its databases, applications, and servers.

Overall, the NCIA is critical in ensuring the security and effectiveness of NATO’s communication and information technology capabilities.The programAssistance and Advisory Service (AAS)The NATO Communications and Information Agency (NCI Agency) is NATO’s principal C3 capability deliverer and CIS service provider. It provides, maintains, and defends the NATO enterprise-wide information technology infrastructure to enable Allies to consult together under Article IV and, when required, stand together in the face of attack under Article V.To provide these critical services in the modern, evolving, dynamic environment, the NCI Agency must build and maintain a high-performance-engaged workforce. The NCI Agency workforce strategically consists of three major categories: NATO International Civilians (NIC)s, Military (Mil), and Interim Workforce Consultants (IWC)s. The IWCs are a critical part of the overall NCI Agency workforce and comprise approximately 15 percent of the workforce.Duties and Role

• The role holder is responsible for the high quality output and implementation of detailed technical plans, ensuring that technical changes are delivered within time and cost budgets and align with the strategy for IT

Accountabilities:

• Accountable for the effective delivery of IT infrastructure, to underpin our business and technical services, ensuring that all built services align with the strategy for IT and meet the agreed acceptance criteria
• Accountable for accurately quoting and detailed forecasting of the true costs of the deliverables, both in terms of initial Capex, and ongoing Opex, including licensing, lifecycle and 3rd party costs, ensuring that effective cross-charging is implemented and validated.
• Accountable for translating technical designs into appropriate work packages and effectively managing the delivery of those work packages, in accordance with NCIA policies, standards and processes, leveraging the most appropriate delivery methodology and resources.
• Accountable for ensuring new and amended services are accepted into BAU support via the agreed Service Transition processes.
• Managing technical risk across complex multi-programme delivery to enable timeframes to be met and ensuring technical teams work collaboratively to plan and mitigate the risk of conflicts with data, technology or environments
• Accountable for tracking progress of deliverables and reporting defined metrics to the Service Manager and Business Area owner within agreed timescales, investments and requirements
• Accountable for tracking and reporting on infrastructure delivered, amended or decommissioned.
• Accountable for forecasting the anticipated technical support requirement variants related to infrastructure delivery changes.
• Accountable for escalating any constraints or issues, with associated recommendations to the Service Manager and Business Area owner for guidance

People Management:

• Matrix Manage a diverse group of engineers, service management staff for delivering outputs

Key Interfaces:

• PMO; for engagement (inc quoting and finance) and collaboration for project-led deliverables;
• Infrastructure Managers/Engineers; for collaboration on internal initiatives and coordination of technical resources;
• Service Managers; for collaboration on Service Transition activities, procurement and financial information;
• Architecture – to ensure that the development and implementation of services have been built in alignment with design principles and technical design collateral;

RequirementsKnowledge:

• A Degree in a relevant technology/computer science subject/equivalent technical qualification plus sound on the job experience of the platform specialism or equivalent extensive on-the job experience in IT infrastructure and in the particular platform specialism
• In depth knowledge of the latest and emerging technologies likely to be employed in designing and delivering Enterprise Wide quality solutions in the chosen platform.
• Knowledge of project and programme disciplines such as PRINCE2, Agile, APMP, MSP, DevOps and how it practically applies in the enterprise.
• Knowledge of ITIL and its practical implementation at large organisations.

Skills:

• Highly experienced in planning, organisational and analytical skills.
• Highly skilled at solving and communicating complex problems, applying knowledge and technology to the full.
• Communicates all needs, instructions and decisions clearly. Adapts the style of communication to meet the needs of the audience.
• Proven ability to manage the interactions between suppliers, in-house teams and customers necessary to reliably deliver quality infrastructure services within large-scale, complex operating
• environments
• Proficient in risk management methods and techniques for the assessment and management of internal and business risk.
• Strong written and verbal communication skills including ability to explain complex information with senior management

Experience:

• Highly experienced in implementing, architecting or supporting infrastructure in large environments (1000+ servers)
• Ability to lead technical delivery across a portfolio of complex, multi-vendor systems & projects
• Ability to influence people at all levels across the organization and outside, including negotiating and successfully facilitating joint decision making
• Recent broad experience in the latest techniques and methodologies in delivering quality solutions.
• Has worked within the industry in a role reporting to senior manager level and working with senior business managers to enable business benefit through service delivery

Required Competencies:

• Customer service orientation
• Planning and organisation
• Comms and Influence
• Stakeholder Management
• Problem Solving and Decision Making
• Results Focus
• Change & Innovation

Working Policy

• Onsite

Travel

• Travel to other NATO location may be required

Security Clearance

• Must have a currently active NATO SECRET security clearance

Contract Duration

• Required Start Date: 20 September 2023
• End Contract Date: 31 December 2023 (with potential extension)

We never know what new opportunities might be just over the horizon. If this opportunity isn’t for you please feel free to send us your resume anyway and be the first to know if something suitable for your skills and experience comes up.