Technician Service Desk

View: 155

Update day: 17-11-2025

Location: Mons Hainaut

Category: IT - Software

Industry:

Position: Associate

Job type: Full-time

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Job content

QualificationsRequired Qualifications:

Minimum 1 year experience in Service Desk Operations within the last 2 years.
Knowledge of and experience in NATO environment.
Experience in, installation, maintenance and troubleshooting of MS Windows 10, MS Office, Visio, MS Project and web browsers (MS Edge, Firefox, etc.).
Knowledge of Outlook configuration and administration and troubleshooting in an MS exchange environment.
Experience in the installation and maintenance of mobile computing solutions (e.g. VPN access, Notebooks, Remote Access and WLAN).
Usage of ITSM tools such as BMC Remedy, JIRA, etc.
Experience in end-user support in general.
Customer focus and service orientation as well as highly effective interpersonal skills in dealing with demanding customers under high workload.
Experience in performing user administration in MS Active Directory and Exchange
National of one of the 30 NATO countries
In possession of an active National and/or NATO Secret security clearance

Responsibilities

Perform end-user support by providing timely and accurate IT Service Desk services such as incident management. Problem escalation, remote assistance training and end-user guidance on NU. NR and NS network
Proactively monitor the IT Service Desk incident management system, act on incidents and alert relevant second-line support in case of performance degradation or downtime
Gather comprehensive information about IT Service Desk trouble tickets enabling escalation to correct second-line support area and to facilitate a short time-to-fix period
Ensure timely provisioning and maintenance of client software ranging from standard office automation software to specialized business applications including custom NATO software applications
Perform On-Call level 1 service support either remotely or on site. Performs other duties as may be required.
The position includes nights and week end shifts

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