Technology Expert for Information Systems (23094, min 7 years experience)

Serco is a partner of choice to the European Institutions and other International Organisations. For the past 30 years, we have been providing European and International Organisations a wide range of services including ICT services in support, infrastructure, operations and development as well as managing different contact centres for the key European Institutions, agencies and organisations, in Brussels and across Europe.

What connects the ever-growing Serco workforce is a passion for delivering great service –
To keep ahead, we have to evolve continually and enhance the way we deliver our services. Everyone in Serco has a role to play, here.

Serco provides the right environment to encourage ideas and a comprehensive Best Practice support network that enables them to put their ideas into action.

We are hiring a Technology Expert for Information Systems for our prestigious partner DIGIT TM (DG Informatics) in Brussels. DIGIT-TM is a contract from the European Commission for IT services across Europe.

If you like to work in a multi-cultural and dynamic environment, this opportunity can answer to your expectation.

We look forward to meeting you! Discover the offer below and click on ‘Apply’ if you know that your skillset and talents are a suitable match for this opportunity.

At Serco, we do not only offer a career but also the opportunity to join a community where everyone’s wellbeing matters, by living out the Serco values in all we do!

DESCRIPTION OF TASKS

 Provision of expert advice and assistance, solution patterns and best practices in the area of User experience and User Interface design
 Elaboration of functional and non-functional requirements and business case analysis related to the area of expertise. Contribute to documentation of user requirements and functional requirements
 Risk and impact analysis
 Process analysis and design analysis of the integration of different information systems
 Participation in technical working groups, progress meetings and meetings with the users
 Coordination and collaboration with the project teams

. GENERAL REQUIREMENTS

 In depth knowledge of large organization administrative business processes
 Knowledge of wiki, collaborative sites and social networks
 Strong capacity in preparing and writing reports and giving high level presentations
 Ability to participate in multi-lingual meetings, good communication skills.
 Capability of working in an international/multi-cultural environment, rapid self-starting capability and experience in working in team;
 Very good knowledge of English.
 Knowledge of DG EAC programmes or Commission systems (as an advantage)

SPECIFIC REQUIREMENTS
 In depth knowledge in the domains of requirements analysis, performance analysis and business process modelling and of Business analysis and project management tools and methodologies.
 Modelling tools such as UML, Sparx Enterprise Architect,
 Methodologies such as RUP or Agile
 Atlassian Confluence (Wiki), JIRA

The tasks shall be normally performed on Commission premises in Brussels. Subject to the agreement of the Commission and of the Contractor, the service providers(s) might be authorised to perform their services from remote locations different from the Commission premises.
In view of the nature of the data accessible to the service provider the suggested candidate should have either the nationality of a member state of the European Union or alternatively together with the CV a security clearance of a member state of the European Union should be provided.

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Important

Any offer of employment is contingent upon you providing documents to verify your identity and employment eligibility, as required by law.

Applicants are reminded that they will be requested to produce such documentation during the recruitment process.

Please contact a member of the recruitment team if you require further details of acceptable types of documentation required for verification of identity and work authorization.

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You may submit a written request revoking your consent to this agreement at any time.

Why should you join Serco ?

At Serco not only is the nature of the work we do important, everyone has an important role to play.

Meaningful and vital work - You’ll contribute to methodologically intercepting challenges whilst achievements will also be recognised and celebrated.

A world of opportunity - You’ll be wholeheartedly supported with development and career progression

Great people - You’ll become an integral member of a well-defined and supportive team who believe passionately in the value of our work.

What we offer

• Chance to contribute to innovation in the public services sector
• A company passionate about diversity and inclusion
• Permanent employment with comprehensive Serco Benefits package.

About Serco

At Serco, not only is the nature of the work we do important, everyone has an important role to play when managing complex public services.

We are a team of 60,000 people responsible for delivering essential public services around the world, we are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.

Apply

Please click on the apply button to be taken to our careers website

Serco is a Disability Confident Employer committed to employing and retaining people with disabilities. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.

Excellent Salary

Corporate Benefits Package

Relocation Assistance (if applicable)

And the chance to make a positive difference in a company passionate about diversity and inclusion.

Further information available from the Serco Europe Recruitment Team