Through-life Support Engineer

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Get an edge on advancing your career.

If you’re ready to meet complex challenges, we’re ready to meet you.

MCR is a fast-growing global company headquartered in McLean, VA that supports defense and civilian agencies, NATO, and European ministries that face some of the most complex mission challenges in the world. If you are the best at what you do, we are looking for you. At MCR, you will contribute to programs and projects that matter—to your career, to your fellow citizens, and to your nation. You will use the latest technologies, techniques, and tools. You will be trusted to work independently and make decisions. You’ll be rewarded with top-tier compensation and benefits.

Do you have previous through-life engineering support experience? Are you looking to play a meaningful role in a creative environment? If so, we are searching for someone like you to join our team of experts supporting NATO!

Description Of Duties

Your daily role responsibilities with our company will be as follows:

• Developing and maintaining Service Delivery (preventive maintenance) and project upgrade schedules
• Developing and maintaining DCIS Service Configuration Management Plans (CMP).
• Implementing the Obor Digital Zeus software; developing the Product Baseline database and coordinating upgrade and software support activities.
• Attending meetings to discuss support to external maintenance elements.
• Attend customer meetings to discuss service delivery, coordinate project and maintenance schedule and provide timely updates.
• Provide feedback and participate in solutions development to support Quality Improvement processes.
• Coordinate service transition from project to operations.
• Coordinate testing, evaluation and acceptance of project deliverables.
• Coordinate security accreditation testing and evaluation to insure readiness.
• Coordinate with DCIS IKM in the organization of NSII information and knowledge contributions.
• Coordinate Change Management activities and documentation (Tech-notes, training, diagrams, etc.)
• Manage allocation and tracking of spares for external maintenance activities.
• Serve as primary point of contact within NSII for all NSII Transmission Service ITSM-related activities to include service group development, triage for incident trouble tickets and service/change requests (authorized service interruptions, configuration changes, etc.); assignment of tickets to appropriate resolution group, tracking ticket closure performance and tracking SLA compliance.

Required Qualifications

If you have passion for the work described above, here are the basic qualifications we are looking for:

• Degree or equivalent work experience in related field other relevant discipline or equivalent combination of qualifications
• Managing through-life support (spares provisioning, maintenance scheduling, training development, outage coordination) for
• complex transportable SHF satellite communications systems to include RF chains, management and control software, network subsystems, environmental controls and power generation and distribution subsystems; Deployable Line of Site (DLOS) wireless communications (VHF, NATO IV band); Tactical Satellite Communications (UHF); Beyond Line of Site (BLOS) radio communications equipment (HF).
• Experience developing workflows, asset types, preventive maintenance activities, import-export of databases using the Obor Digital Zeus Asset Management Suite.
• Service Delivery level knowledge of Satellite Communications Modems with TRANSEC; Electronic Protected Modems (EPMs), cryptographic equipment, routers, switches;
• Candidate shall have experience in area of defense software and hardware systems life support and management.
• Thorough knowledge of English, both written and spoken
• Proven ability to communicate effectively orally, using tact and diplomacy, and in writing with good briefing skills with appropriate level of maturity in a customer facing role.
• The ability to read, analyze and comment on developmental documents.
• The ability to write related SOPs and maintenance support documents.
• Experience in applying information technologies in industry, government and/or defense organizations.
• Ability to work on location unencumbered
• NATO Secret Clearance

EQUAL OPPORTUNITY EMPLOYER

MCR, LLC is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age or any other characteristic protected by law.

Learn why so many of your highly qualified colleagues are already working at MCR. Check our open positions for opportunities to give your career a distinct edge.

Learn more at MCRI.com/Careers

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