Underwriting Assistant

Job content

Who we are

American International Group, Inc. (AIG) is a leading global insurance organization. Building on 100 years of experience, today AIG member companies provide a wide range of property casualty insurance, life insurance, retirement solutions, and other financial services to customers in more than 80 countries and jurisdictions. These diverse offerings include products and services that help businesses and individuals protect their assets, manage risks and provide for retirement security.

Your future team

AIG’s underwriters develop insurance solutions that address the exposures of companies and individuals, and embody AIG’s tradition of innovation, bringing to market ground-breaking insurance solutions for our changing world. AIG’s underwriters help to find insurance solutions for risks from a range of areas including life insurance, commercial property and business interruption, aviation, financial lines, casualty, environmental, catastrophic events, high net worth individuals, and boardroom liabilities.

AIG Operations has an exciting opportunity to join the Underwriting support team and assist the underwriters.

About the role

Your contribution at AIG:

You will contribute to the growth and profitability of AIG AESA unit by providing administration support to specific Lines of Business in Europe (mainly A&H), assisting the UW community. You will serve both internal & external customers by completing administrative tasks mainly for A&H underwriters; responding to customer requests; resolving complaints & maintaining data quality in systems. Consistently meet service levels and performance targets in terms of volume, accuracy and quality.

Key Accountabilities and Responsibilities

Partner with underwriters and Shared Services Centers (SSC) partners for end-to-end processing of new, renewal business as well as endorsements
Participate in pre-binding activities.
Liaising with brokers/clients, gather information necessary to prepare quotes (either for new submissions or renewals) and update raters when deemed necessary
Prepare the referral documentation
Issue quotes upon receiving instructions from the Underwriter
Capture information/documents – Transaction file management

Participate in post-binding and servicing activities:
Update bind subjectivities
Update rater/systems when deemed necessary
Policy booking and issuance:
Ensure quality and timeliness of issuing & booking instructions and follow-up on outstanding policies before hand-off to SSC operations,
Support preparation of Binder/slip, policy, and endorsement for the SSC to issue

Follow-up on opened subjectivities, support cancellations letters preparation when deemed necessary
Support underwriters around necessary gathering and processing of documentation for purchased reinsurance (as applicable)
Liaise with brokers/clients to obtain information needed to prepare adjustments on policies where premium is based on rate (TO, travel, salaries, …)

Partners with the Collection department:
Handles Finance queries
Support their effort to recover unpaid premium

Work with underwriters:
Set-up systems and underwriting platforms
Provide technical direction to underwriting on workflow management tools: research & resolve processing problems in workflow management tools
Assist w. data/portfolio management
Assist with Data Integrity together with underwriting
Support UW projects on an ad-hoc basis

Compliance/Conduct support
Support the completion and binding of raters in a timely manner
Support UW with reviewing outstanding quotes and ensuring timeliness of booking instructions, during Audit preparation and with addressing complaints




What we’re looking for:


Prioritizing – able to navigate and switch between multiple systems
Client Servicing – ability to anticipate client (internal and external) needs and act proactively
Problem Solving – identify problems and solutions matched to the appropriate solutions
Attention to Detail – demonstrate attention to detail to ensure accurate documentation is maintained
Good time management skills – ability to handle multiple priorities, organise work and meet deadlines
Excellent communication and administration skills
Very good level of French & Dutch and working knowledge of English






We’re proud to offer a range of employee benefits and resources that help you protect what matters most - your health care, savings, financial protection and wellbeing. We provide a variety of leaves for personal, health, family and military needs. For example, our "Giving Back" program allows you to take up to 24 hours a year to volunteer in your community. Our global mental health and wellness days off provide all colleagues with a paid day off to focus on their mental health and wellbeing.

We also believe in fostering our colleagues’ development and offer a range of learning opportunities for colleagues to hone their professional skills to position themselves for the next steps of their careers. We have a tuition reimbursement program for eligible colleagues to enhance their education, skills, and knowledge in areas that relate to their current position or future positions to which they may transfer or progress.


We are an Equal Opportunity Employer


American International Group, Inc., its subsidiaries and affiliates are committed to be an Equal Opportunity Employer and its policies and procedures reflect this commitment. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories such as sexual orientation. At AIG, we believe that diversity and inclusion are critical to our future and our mission – creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.

To learn more please visit: https://www.aig.com/about-us/diversity-equity-and-inclusion

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with physical or mental disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to complete any part of the application or hiring process, please send an email tocandidatecare@aig.com. Reasonable accommodations will be determined on a case-by-case basis.

Functional Area:

UW - UnderwritingEstimated Travel Percentage (%): No TravelRelocation Provided: NoAIG Europe S.A. (Belgium branch)