Wealth Management Assistant

Job content

Job Mission

• Deutsche Bank intends to hire a detail oriented and professional Client Service Executive to support the RM and IM team by driving and delivering on daily client account management requests.

• Deutsche Bank’s Wealth Management is one of the largest wealth managers worldwide. We offer our clients a broad range of traditional and alternative investment solutions, as well as comprehensive advice on all aspects of Wealth Management. As a trusted partner of wealthy individuals and entrepreneurs, family offices and foundations, we create lasting value for clients. We specialize in developing bespoke solutions for our clients around the world, for instance wealth planning across successive generations and international borders, asset management with individual risk management, loans and deposits. All this is possible thanks to our global network, our many years of experience and our close collaboration with the Corporate Bank, Investment Bank and Asset Management.

• The business is looking for a Client Service Executive to support the Relationship Managers (RMs) and Investment Managers (IMs) in the day-to-day servicing of clients through processing transactions, resolving account/payment problems and providing all round operational support. The role will sit in a centralized team reporting to a local manager.

Key Accountabilities

• Handling general inquiries from clients and assisting RMs in all aspects of client services to ensure clients’ needs are met
• Preparing and distributing client related administrative documentation; including account opening packs, valuations and other client related documentation
• Assisting in the account opening and closing process, ensuring that the proper documentation is obtained in line with AML requirements
• Taking and executing clients’ orders, including but not limited to money market, securities and FX spot transactions; checking appropriateness/suitability where required
• Processing and following-up to completion of all client payment instructions in a professional and timely manner relating to both internal and external requests; including call backs, signature verification, balance checks, instruction input and record keeping; critically assessing the transaction behavior and keeping the RM informed for AML purposes
• Providing regular updates to RMs with respect to unauthorised overdrafts and preparing credit excess reports
• Updating clients’ account/investment/market information in the system in an accurate manner, ensuring that all documentation is managed appropriately
• Keeping RMs informed with all business, transaction records and client interactions at all times
• Taking ownership of operational account problems and remaining accountable through to completion
• Upholding regulatory and compliance policies / procedures to mitigate risks; ensuring that the Bank is protected, including ensuring stipulated regulatory requirements needed to perform this role are met (such as CPT requirement, attending anti-money laundering training, etc.)
• Develop good understanding of the governing regulatory framework, including but not limited to applicable confidentiality/secrecy/data protection regulations and cross border rules where relevant
• Coordination of marketing events invitations and approvals to support RMs
• Accountable for providing full administrative support to the Head of Desk as well as immediate team, acquiring various administrative duties (including support for testing new IT platform) and backing-up other team members as and when required
• Handling, screening and forwarding email correspondence ensuring confidentiality is considered; filing of relevant information as per audit trail
• Collation of documentation and/or briefing packs for meetings in advance
• Fostering strong working relationships across coverage, product and infrastructure divisions through daily interactions
• Delivering high level of customer satisfaction in daily interaction with clients that ultimately contribute to client retention
• Act within professional, legal and ethical boundaries and guidelines, observing all internal and external compliance regulations and code of ethics and conduct; flagging and managing reputational risks and conflicts issues

Key Profile

• Relevant industry experience in a business management/account management /relationship executive position with a genuine interest in Private Client Wealth Management
• Strong team player, also able to meet tight deadlines and multi-task
• Self-motivated and goal orientated or proactive with a ‘can do’ attitude
• Excellent communication skills and strong interpersonal skills with a positive approach
• Able to work in a high paced environment under pressure
• Meticulous, methodical and concise, with a strong attention to detail
• Client-oriented and solution-oriented
• Professional integrity
• Someone with high service standards and attitude, and a strong ability to be flexible
• Eager to help improve our processes, with a continuous improvement mindset
• Fluent (written and oral) in Dutch and English; other languages are a plus (e.g. French, Italian, Spanish, German)

We offer you

• A young, dynamic and innovative working environment
• An attractive and extensive range of tasks
• An attractive remuneration package (meal vouchers, hospital insurance, group insurance, cafeteria plan, etc.)
• A corporate culture where values such as customer focus, integrity and partnership are central
• An environment in which you are encouraged to share your opinions and concerns (speak up-culture)
• A flat organisational structure with close collaboration and open communication with management and between departments
• A wide range of courses via Connect2Learn