WTG Support Engineer (m/f/d) - Germany/Benelux

Job content

Are you interested in the Support Engineering role? Are you looking for an exciting opportunity in a growing industry? Then have a look at this career opportunity to join as a WTG Support Engineer (m/f/d).

Sales > SBU NCE > Technical Support (Germany/Benelux)

Technical Support is a sub department of Technical Support NCE, which regionally supports the Service and Construction business with technical knowledge and acting as the link between R&D and these local business units.

Main tasks for the department include: Providing direct support to service technicians in troubleshooting and repair tasks, SW focus including remote software upload, turbine performance, creating VGAs (guides to technicians), planning for stopped turbines, providing answers to technical questions internal and external customers, and taking part in customer meetings.

A new assignment for this team, will be technical planning of down turbines. Providing high quality technical support to reduce turbine downtime and performance.

Being a part of Technical Support department, you will be included in a high experience and dedicated team, taking leadership for implementing Vestas strategy, supporting the Service and Construction organizations and local business units with technical knowledge, secure customer focus and safety.

Responsibilities

• Handling stopped turbines on daily basis (Advanced remote troubleshooting)
• Identifying the correct documentation and components
• Supporting technicians in troubleshooting (participate in stopped turbine calls, on-site support)
• Evaluating technical customer questions and reports, and providing answers and presenting technical matters at customer meetings
• Creating, updating and maintaining guides (VGAs) for Service Technician
• Providing timely responses and supporting the Service and Construction organizations
• Handling requests in ticketing systems
• Ensuring technical knowledge is shared within the team
  

Qualifications

• Electrical or mechanical education combined with experience from the wind industry. (Or, relevant technical education, such as: Electrical, Mechanical or Marine Engineering.)
• Several years of experience in the field in troubleshooting or other technical experience with Vestas turbines
• Advanced PC skills - SAP, Microsoft office suite.
• Good knowledge of WTG control systems (VOB, Toolkit, VTM, etc.)
• Strong communication skills in English, both oral and in writing
  

Competencies

• Ability to participate effectively as part of a cross-regional team
• Ability to organise and prioritise tasks
• Ability to work both with limited supervision and as a part of the team
• Good pragmatical and problem-solving skills
• High attention to detail and a solid commitment to quality
  

What We Offer

You will become part of a team of skilled and committed colleagues who are enthusiastic about wind energy. We have a good atmosphere within the department, and everyone is prepared to support when needed. You will have the opportunity to develop a career in a global company within a very exciting industry. We offer an attractive salary and benefits package.

Additional Information

The primary work location can be either our office location in Germany or Benelux. Travelling to sites will be part of the role - expectedly 30 days a year.

Applications are handled on an ongoing basis, we do amend or withdraw our jobs and reserve the right to do so at any time, including prior to the advertised closing date. Please be advised to apply on or before 31.05.2022.

About Vestas

Vestas is the energy industry’s global partner on sustainable energy solutions. We are specialised in designing, manufacturing, installing, and servicing wind turbines, both onshore and offshore.

Across the globe, we have installed more wind power than anyone else. We consider ourselves pioneers within the industry, as we continuously aim to design new solutions and technologies to create a more sustainable future for all of us. With more than 145 GW of wind power installed worldwide and 40+ years of experience in wind energy, we have an unmatched track record demonstrating our expertise within the field.

With 29,000 employees globally, we are a diverse team united by a common goal: to power the solution – today, tomorrow, and far into the future.

Vestas promotes a diverse workforce which embraces all social identities and is free of any discrimination. We commit to create and sustain an environment that acknowledges and harvests different experiences, skills, and perspectives. We also aim to give everyone equal access to opportunity.

To learn more about our company and life at Vestas, we invite you to visit our website at www.vestas.com and follow us on our social media channels. We also encourage you to join our Talent Universe to receive notifications on new and relevant postings.