Customer Field Support Engineer - Mass Spectrometry – Belgium

☞ Bruker

看过: 190

更新日: 16-11-2025

位置: Kontich Antwerp

类别: IT-软件

行业: Software development

水平: Entry level

工作类型: Full-time

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工作内容

Überblick

Bruker is enabling scientists to make breakthrough discoveries and develop new applications that improve the quality of human life. As one of the world’s leading analytical instrumentation companies, Bruker develops high-performance scientific instruments and high-value analytical and diagnostic solutions that enable scientists to explore life and materials at molecular, cellular, and microscopic levels. We have been driving innovation in analytical instrumentation for 60 years and today, Bruker continues to build upon its extensive range of products and solutions, its broad base of installed systems, and a strong reputation among its customers. Worldwide, more than 7,200 employees are working on this permanent challenge at over 70 locations on all continents.

As a Customer Support Engineer you will provide expert technical advice in all aspects of fault-finding, software installation, and customer support in respect of the company’s products.

The primary objective is to be an efficient and effective member of the Customer Service team in delivering highly competent and effective engineering and technical support to the customer base to achieve maximum customer satisfaction and to further the professional image of the Company.

Professional in question can be home based in Brussels or in the southeast of Belgium for strong travel capabilities. The role will cover fully Belgian territory, but occasional travel to France, Europe, or Maghreb customers can be expected.

Aufgaben/Verantwortlichkeiten

Duties

Working as a member of the Service Team involved in the technical support of our Mass Spectrometer portfolio and dedicated accessories in the field of Clinical Diagnostic and Life Science, duties will include
  • Familiarization with specific instruments to be able to facilitate support for customers and field-based staff
  • Liaise with customers and colleagues and diagnose instrument issues to resolution or to identify further follow up work required
  • Provide technical support and assistance to customers and to colleagues, either directly or by remote diagnosis
  • Accurately report and maintain timely and complete data submission into CRM system
  • Carry out procedures necessary to validate systems to certifiable standards
  • Provide technical input to the sales team in non-routine sales cases
  • Assist Application team with validation and testing of Instruments
Activities will cover all products manufactured or represented by the Company. Specialism in certain products, technologies or ranges may form an additional responsibility that will make use of acquired skills and experience. Accurate record keeping and timely submission of documentation is pre-requisite.

Duties will be carried out mainly via remote diagnosis, with an occasional requirement to provide field service support on customers’ premises abroad or at the factory.

Reporting

The position reports to the Regional Service Manager for Bruker Daltonics who will agree expectations, offer guidance as necessary, and provide framework support.

Qualifikationen

Personal
  • outgoing and good at building relationships through inspiring trust and confidence
  • a professional image and a very high standard of personal presentation
  • self-motivation and a willingness to work with others toward a shared goal
  • the ability to contribute to a team effort, yet to accept responsibility for an individual role within the team
  • excellent at continual learning in a rapidly advancing technological area.
  • be able to operate as a lone remote worker and to be able to prioritise workload effectively
Qualifications
  • a tertiary level qualification in microbiology, chemistry or a related discipline or be able to demonstrate a similar level of knowledge and skill gained by practical experience
  • a solid technical or scientific background gained in industry or academia
  • a current driving licence valid in Europe.
  • no visa or other restriction preventing travel in the USA or EU
Skills And Experience
  • the capacity to take responsibility for remote support of sophisticated instrumentation and be able to successfully diagnose faults and communicate to end users when required
  • ability to diagnose causes of malfunction and to actively resolve customers’ service problems
  • good computer literacy, including familiarity with data system hardware and industry standard operating systems
  • the ability to communicate effectively at all levels with good spoken and written French, Dutch, and English
Performance Management

The achievement of set objectives, training requirements, and further career development are reviewed annually.
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最后期限: 31-12-2025

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