Customer/ Senior Customer Success Technical Architect, Mulesoft

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The Customer Success Strategy and Architecture Team (CSSA) provides leadership and expertise across a variety of topics and activities. Within the scope of account activities and support for MuleSoft and Salesforce disciplines (e.g., marketing, product, e-staff, etc), the CSSA Team provides thoughtful and grounded insight into relevant areas that spans people, process and technology. In every interaction and engagement, the CSSA Team strives to enable our customers, partners and teammates in ways that drive MuleSoft’s vision for realizing application networks within our customer’s context.

Are you as passionate about crafting solutions as you are about providing an outstanding experience for every customer?

MuleSoft’s CSSA team is looking to add a Technical Architect (CSSA TA) to our organization to help us further define new processes, structures, and positions while guiding our customers to thrive and grow on MuleSoft’s Anypoint Platform.

As a MuleSoft CSSA TA, you will work closely with our most strategic accounts to understand their business challenges and identify how MuleSoft Anypoint Platform can help build a solution that will allow their business to be more agile, flexible, and successful. You will help to advance integration maturity and cost-effectiveness by providing guidance around common patterns, centralized management, shared infrastructure, technical leadership, and other best practices. You will also work with customers to set up Centers for Enablement, including the identification of MuleSoft experts, knowledge and code repositories, and reusable components.

In order to be most effective at helping customers, this role requires ongoing communication with customers in the form of online and onsite meetings. Some travel may be required.

What you will achieve:

0-3 months:

• Master the Anypoint Platform products and quickly establish your credibility across the organization

• Review our existing industry go-to-market strategy and product roadmap and identify patterns that have promoted a successful enterprise connectivity model in existing customers

• Learn the business challenges and opportunities of your future accounts

• Engage with your book of customers, understand their current and future projects, and begin to make valuable contributions

• Pass the MuleSoft Certified Developer, MuleSoft Certified Platform Architect, and MuleSoft Integration Architect exams.
  

3-12 months:

• Test new strategies in the field cross functionally with our pre-sales, sales and professional services teams, and revise in accordance with their feedback and geographical differences

• Be ingrained across the company as domain expert to go to when it comes to your specific industry or area of expertise, particularly with regards to technical matters

• Develop sufficient understanding of our strategic objectives and what is needed to ensure success; apply knowledge to proactively drive your own work agenda from here on out

• Build the internal and external support community through public speaking about industry and technology trends and successful engagements, published papers, and training/knowledge transfer to client and systems integrators

• Build technical enablement assets. e.g. demos, whitepapers, presentation, guides, how-to videos, etc.
  

What you will need to be successful:

• Ability to evaluate architecture and infrastructure to uncover technical needs. Based on these discoveries, make recommendations for improvement with different lines of business while making use of the MuleSoft platform and supporting applications

• Experience with APIs and integration technologies (e.g. REST/SOAP, SOA), and familiarity with integration architecture and API Design and Management.

• Experience with Public Cloud and PaaS platforms with the ability to understand and communicate both the value of, and differences between, Cloud, On-Premise, and Hybrid deployment models.

• Comfortable with multi tasking across parallel work streams, and prioritising different roles and tasks

• Deeply motivated by making customers successful and rapidly growing their use of MuleSoft products and services

• Customer communication and presentation / core consulting skills

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