Senior Project Manager

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Job Details

Role: Senior Project Manager
Office Location: Amsterdam, Brussels, Stockholm, Helsinki, Copenhagen

At Salesforce, there is nothing more important than the success of our customers. In the Customer Success Group, our trusted experts and high-value services secure customer success by accelerating adoption, engagement, and growth for customers of all sizes. In collaboration with Sales, Technology & Products, and our Partner community, we bring the full power of Salesforce to help customers to achieve business value faster.
We are seeking an innovative and passionate Project Manager who share our vision of bringing the power of cloud computing to enterprises. Project Managers are responsible for overseeing our teams to drive successful customer outcomes with our implementations. They manage and run more complex, enterprise and strategic projects. Our Project Managers actively participate on the project, scoping, contracts review, knowledge transfer, and budget management.

YOUR IMPACT: Responsibilities

• Serve as the overall Leader of the project team and exhibit excellent leadership skills in forming a team, ensuring excellent communication channels, giving clarity, motivation and direction to the team throughout the engagement.

• During the course of a project, be the primary customer interface and perform project management activities that ensures adherence to Salesforce methodology and project gates and governance.

• Exercise solid project leadership skills combined with strong business acumen and analytical skills.

• Create and manage project plans; monitor and review project progress and timelines; adjust schedules and plans as needed; and identify and resolve issues to ensure project success.

• Ensure on time and on budget delivery of projects while also ensuring that project gates and governance are properly adhered to during the execution of the project.

• Track utilization of project resources and manage this against the resource allocation and budget. This includes on time entry and approvals for project timesheets.

• Manage day-to-day execution of project implementations. Assist with the planning, tracking, documentation and status updates for the project.

• Able to manage one or two large projects or a couple of small to medium sized interrelated projects requiring complex cross-functional collaboration and management at the program level.

• Facilitate requirements gathering and assist with the creation of project deliverables, as needed.

• Facilitate the creation of Salesforce documentation and all other deliverables.

• Being an extension to the account team to identify opportunities to extend the Salesforce footprint.

• Participate in end to end implementation planning including project management, risk & issue management, communication and business change management.

• Facilitate User Acceptance Testing with business end users including coordination and user acceptance sign-off.

• Establish and maintain trusted advisor relationships with client project stakeholders by understanding their future requirements and helping advise on a path forward for long term success.

• Experience with conducting difficult conversations regarding budget, resources and timeline and formally capturing and communicating outcomes of those meetings.

MINIMUM QUALIFICATIONS

• Bachelor’s degree in Business Administration and/or Information Technology OR equivalent experience in a related field

• 5-10 years experience in a Project Management role, including experience managing external client projects.

• Experience implementing enterprise-scale CRM software solutions around processes such as Sales, Service, Marketing, Commerce.

• Ability to balance the business and technical requirements to produce a project plan and collaborate to obtain the information, such as estimates, as input to the project plan.

• Demonstrated project management skills, with direct responsibility for managing project teams, up to 10+ people, budget and schedule.

• Demonstrated negotiation, conflict management and leadership skills.

• Demonstrated history of delivering high quality results on schedule and within budget, managing a budget of at least 500k euro.

• Outstanding and effective interpersonal skills; along with strong communication skills both verbal and written.

• Ability to work effectively in a fast paced, high energy, team-oriented environment.

• Ability to multi-task and perform effectively under pressure.

• Must be able to travel up to 50%.

• Business proficiency in English AND one other local language in the region
  

PREFERRED QUALIFICATIONS

• Project Management Methodology Certification such as Prince, PMP, SAFe, Scrum

• Manage and communicate with remote developers

• Experience with business process expertise around an industry Vertical (i.e. Financial, Health & Life Sciences, or Manufacturing, Retail, Logistics)

About Salesforce:

Salesforce, the Customer Success Platform and world’s #1 CRM, empowers companies to connect with their customers in a whole new way. The company was founded on three disruptive ideas: a new technology model in cloud computing, a pay-as-you-go business model, and a new integrated corporate philanthropy model. These founding principles have taken our company to great heights, including being named one of Forbes’s "World’s Most Innovative Company" five years in a row and one of Fortune’s "100 Best Companies to Work For" eight years in a row. We are the fastest growing of the top 10 enterprise software companies, and this level of growth equals incredible opportunities to grow a career at Salesforce. Together, with our whole Ohana (Hawaiian for "family") made up of our employees, customers, partners and communities, we are working to improve the state of the world.

*LI-Y

Accommodations

If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.

Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits.

Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay any third-party agency or company that does not have a signed agreement with Salesforce.com or Salesforce.org .

Salesforce welcomes all.