水平: Mid-Senior level
工作类型: Contract
工作内容
Digital Journey Manager
Starting date:
Ideally early November ‘25
Duration:
EOY ’25, with potential extension depending on internal hiring
Desired working regime:
Full-time
Office location:
Mechelen
Fixed office days:
Tuesday and Thursday
Required languages:
- English (must have);
- Dutch (nice to have).
Interviewing process:
- First interview via Teams (approx. 30 minutes);
- Second follow up interview face to face in Mechelen.
2. Job Description
Description/Role:
As a Digital Journey Manager , you will be part of the Digital Marketing department, working on digital journey efforts for residential customers, self-employed professionals, and small businesses. The department defines and implements digital commercial strategy and roadmap. With our strategic goal of becoming a digitally oriented company, you will play a key role in this transformation.
You will develop and execute digital journey strategies, combining marketing, customer experience, and data analysis to drive awareness, conversion, and retention.
Responsibilities:
- Optimize customer journeys from initial contact to purchase and beyond
- Create functional journey maps using a reverse funnel approach
- Formulate hypotheses for A/B testing and interpret results
- Apply expertise in digital marketing, including SEO, SEA, CRO, email marketing, and content marketing
- Set up and monitor performance reporting
- Collaborate with UX/UI teams, IT, and other stakeholders to ensure journey alignment and execution
- Manage budgets and backlogs efficiently
- Present progress in internal forums such as the tribe cockpit
Requirements & Qualifications:
- Minimum 7 years of experience in digital marketing, e-commerce, or digital campaign management
- Strong project management skills with a focus on delivery and quality
- Excellent communication and stakeholder management skills
- Strong analytical mindset and performance orientation
- Ability to navigate complex environments and adapt to changing priorities
- Preferably a master’s degree or postgraduate in digital marketing
Must have skills:
- Digital journey mapping
- Adobe Analytics (or Google Analytics)
- SEO, SEA, CRO (including A/B testing)
- E-commerce expertise
- Project management
- Performance reporting tools (e.g., Looker Studio)
Nice to have skills:
- Knowledge of the telco sector
- Dutch language proficiency
最后期限: 14-01-2026
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