ERP / CRM Support Analyst

工作内容

Company DescriptionAbout TOMRA Food:TOMRA Food is a multinational organization and a leading provider of sensor-based sorting, peeling and integrated post-harvest solution for the food industries. Transforming global food production to maximize food safety and minimize food loss by making sureEvery Resource Counts™, has been our strength for over 50 years.At TOMRA, we want people toinnovate, show passion in their work and be responsible. We encourage the freedom to innovate and take risks that result in breakthroughs that challenge the status quo. We value passion that focuses and commits to meeting success. We believe in a responsible and safe mindset that takes care of our customers, products, and fellow employees.Join the resource revolution !Our Food division is based in Leuven, BE and we are always looking for passionate individuals to join our organization. For this position we are specifically looking for an experienced ERP/CRM Support Analyst in Leuven.Job DescriptionPosition overviewAs a member of the global business support organization, you are responsible for the smooth working of the business by owning the support of the business systems of the company across geographical areas.You are key to achieve outstanding internal user satisfaction.You participate in implementation of projects for new functionality. Currently, the rollout of D365 as global CRM system is ongoing.You monitor the integration of the CRM system with ERP and other applications.You participate and sometimes lead improvements to existing functionality.Roles And ResponsibilitiesInternal Customer focus – Be a business enabler (75%)

• Be the front line person to help the internal users to resolve their applications problems (L1 and L2 tickets), take full responsibility for resolution and continuous communication on status
• Trouble-shoot any issues that occur in the integration layer and trigger relevant teams for corrective action.
• Understand the process flow and work in close cooperation with the business to enforce and improve it.
• Design and give process (as opposed to tool) oriented trainings to internal users.
• Participate in the release cycle of new functionality. Manage with the Power Users for the acceptance of solutions as well as the successful introduction. Make sure transition period is organized at the level of the data migration, the training as well as smooth process introduction.
• Provide ad hoc support on projects of the Digital Business Processes team. Be the advocate of the end user to assure a solution of high quality.

Project focus – Be a functional expert (25%)

• Participate in the analysis and testing of new functionality, assisting a Business Relationship manager in area of competence.
• Be the go-to person for discussion of complex issues and investigation of (CRM) functionalities in your area of competence.

Team focus – Be an active team member

• Continuously strive to improve way of working within the company and with service suppliers. Suggest improvements, detect and fix issues spontaneously.
• Be an active agent for the Company culture. Implement with colleague’s practices and spirit that can act as a role model for the rest of the organization.
• Organize training sessions for end-users

Qualifications

• Interested and curious of business aspects of applications and underlying processes.
• Experience with a CRM system (D365 is a plus) and in a relevant functional department (service, sales,…)
• Takes ownership of tasks and their completion
• Able to bond with business partners
• Aware of different cultural styles and how to work with them
• Change orientated, able to work in an ever changing work environment
• Able to work in a geographically quite spread team.
• Strong drive and makes things happen & demonstrates attention to details
• Demonstrates passion and is a role model of TOMRA culture and our core values
• SQL skills and experience with ITIL are a plus
• Proficient in spoken and written English
• Any other language is a plus

Education

• Required experience: as of 3 years of relevant professional experience
• Required education: Bachelor’s degree in relevant area

Additional InformationWhy work for us:You will have long-term career opportunities, with a globally renowned company and the following:

• Hybrid working policy
• Hospitalization insurance with dental care for you and your family
• Group insurance (life, retirement, disability)
• Bike lease
• Access to our share purchase program
• Bonus on personal and company performance, meal vouchers, eco-cheque
• Travel and overnight allowance (depending on the role)
• Laptop & mobile (depending on the role)
• Company car (depending on the role)
• Be part of a mission to transform how we all obtain, use, and reuse the planet’s resources to enable a world without waste
• Inclusive company culture that values diversity, well-being, and strong camaraderie among our teammates
• Global career opportunities with a strong record for promoting internally
• Professional training and development: We are passionate about people and seeing them succeed
• We love innovation, a collaborative environment where idea sharing and thinking outside the box is encouraged

TOMRA is proud to be an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants regardless of race, color, religion, gender, gender identity, age, national origin, disability, parental or pregnancy status, marriage and civil partnership, sexual orientation, veteran status, or any other characteristics. Reasonable accommodations will be made and will be provided as requested by candidates taking part in all aspects of the selection process.