IT Service Desk Agent (1st line & 2nd line support)

工作内容

Looking for a new challenge? You want to be part of an international company that brings together the best experts in the field of Life Sciences, IT and engineering?

Interested to join our Life Sciences team as IT Service Desk Agent Technical?

Then be sure to read on!

This position is also open to freelancers.

Who are we?

MODIS is an international company that brings together the best experts in the field of Life Sciences, IT and engineering.

With us you have the opportunity to be part of a team that combines competence and passion for working on different projects.

To be able to respond optimally to the challenges of these constantly changing technological areas, your professional development is our priority.

In order to put your talents and ambitions first, we offer you inspiring, challenging and enriching projects.

Responsibilities

As a Service Agent, you will provide technical IT support to our customers on their IT infrastructure and software. This includes the local network infrastructure, local servers, workstations and peripherals together with a variety of software packages. Our team provides first and second line remote support to end users.

• Support for Windows10
• Support for Office software (O365)
• Troubleshooting of hardware incidents.
• Support for telecom and network incidents.
• Support incidents related to in-house applications
• Handling & follow up of IT incidents and questions received via phone and/or our ticketingtool (OmniTracker). Escalating to other teams and partners if needed.
• Creating, reviewing and keeping documentation up to date, creating (draft) communications towards our customers.

Requirements:

• Fluent in French and Dutch both written and spoken, English is a plus.
• A first experience in a similar position. Good technical background & analytical skills are required.
• Advanced knowledge of Windows 10.
• Good knowledge of Microsoft Office applications (Office 365).
• The ability to find the cause of problems in a complex environment and quickly offer effective solutions or workarounds while escalating the issue with a clear description/analysis to the other teams/partners.
• Basic knowledge & experience with Unix is a plus.
• A strong communicator and able to guide the client in simple and constructive language
• You can handle pressure and are autonomous
• Assertive and eager to learn

Working hours:

Mo - Fri 07:00 - 19:00 (in shifts from e.g. 07-16h, 08h - 17h, 10h - 19h)

Saturday: 08-16h. This Saturday-shift is only every 5/6 weeks and if you are scheduled on Saturday you can work from home + you are not scheduled on Friday.

Why work for Modis Life Sciences?

Modis is a part of The Adecco Group, one of the Top 5 companies within the ’Great Place to Work’ ranking.

At Modis Life Science you’re not just offered an attractive salary package and many additional benefits, but also a challenging opportunity in a dynamic company. You will work close to the business and thanks to your performance and capabilities, you will be able to grow and contribute to the development of a successful team.

At Modis Life Sciences, as one of a kind, you will benefit of a personal HR follow up according to your needs in order to boost your career. This by trainings, coaching sessions, development centers and performance reviews.

Respect and professionalism are at the basis of our job. We are willing to go the extra mile for and with you.