IT Support Specialist (M/F)

☞ Intrasoft International

看过: 135

更新日: 16-11-2025

位置: Brussels Brussels Capital

类别: IT-软件 IT-硬件/网络 信息技术 机械/技术 保养

行业: IT

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工作内容

JOB DESCRIPTION

INTRASOFT International,a leading European IT solutions provider is seeking for Luxembourgseveral:


IT Support Specialist (M/F)


Mission

  • Service desk agent, incident agent and analyst, problem agent and analyst
  • Incident analysis, first and second-line customer liaison with the purpose of maximising the first call resolution rate
  • First and second-line support: remote and on-site support
  • Recording & tracking incident information
  • Recording & tracking Problem information
  • Participating in reconfiguration/installation of PC environment
  • Documenting operational support procedures
  • Drafting technical content for knowledge database
  • IT support specialist must be able to perform all tasks of a service desk operator
  • Testing and administration of applications
  • Liaising with system administration and databases administration for execution of administration tasks

JOB REQUIREMENTS

Skills

Analysis and technical skills

  • Very good skills in all of the MS office applications
  • ITIL V3 Foundation Certified

Experience

  • 1 to 3 years of relevant professional experience for the Junior position
  • More than 3 years of relevant professional experience for the Senior position

Language and Communication skills

  • Fluent in both English/French both written and oral
  • Part of the consultants needs to be fluent in German both written and oral as well
  • Very good communication skills

All applications will be treated as strictly confidential.

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最后期限: 31-12-2025

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