Product Adoption Consultant (Belgium - Hybrid)

工作内容

Prophix is currently offering employees a choice of work arrangement: work from our office, remote, or hybrid. We have invested in best-in-class tools, technology, and culture to ensure our team members are able to do their best work.

A Prophix Product Adoption Consultant is a dynamic individual looking to transition into a fast paced, customer-oriented role. The position will report to the VP Customer Experience - International as part of the Customer Success Team and will work extensively with various internal and external clients.

What You Will Do at Prophix

The successful candidate will have strong inter-personal skills, be mature and confident when dealing with high level customer executives within the Office of the CFO. We are looking for an individual who will proactively seek solutions for our clients’ various issues. As there is a large degree of interaction with our clients, the position requires an individual who is comfortable and confident when working on-site and/ or remotely with our customers. The ideal candidate has the right mix of technical aptitude and business experience.

• Support customers enrolled in the Continuous Success Package. Including but not limited to:
  • Ensuring successful product adoption
  • Providing guidance on user enablement
  • Advising on solution model design
  • Identifying opportunities for footprint expansion
• Lead issue resolution with various clients, including
  • Client management
  • Solution design
  • Performance testing
  • Solution testing
  • Client training
• Lead cloud migration projects, end-to-end, from initiation of migration through to parallel run and go-live
• Support clients via initiatives aimed at improving both the customer experience and customers’ product experience
• Take a lead role on various internal process improvement projects

What You Will Bring to Prophix

To shine in this role, you will bring a rare combination of experience, technology skills, personal qualities, and education.

Required Qualifications

• Minimum 2 years of experience with Financial or other Enterprise software solutions as an end-user, implementer or in a support capacity
• Experience in Corporate Performance Management space (i.e. Planning, Budgeting, Forecasting or Consolidations solutions) is an asset
• Post-secondary education in Computing, Business or Finance/Accounting
• Your most important asset is your problem-solving ability to diagnose and logically resolve customer problems using experience, good judgement and acquired knowledge of Prophix Software
• Possess strong business and entrepreneurial skills
• Have superior communication and presentation skills
• Manage multiple clients or projects concurrently

Preferred Qualifications

• Academic or practical knowledge of Accounting and/or Finance (i.e. Planning, Budgeting, Forecasting, or Consolidation processes) is preferred
• High proficiency in both spoken and written English. Additional proficiency in both spoken and written French (and Dutch) a strong asset
• Accounting experience is a definite asset
• Strong organizational skills, attention to detail and ability to prioritize workload
• Ability to work independently and as part of a team
• Confidence and ability to interface professionally across of levels of the organization
• Confident working in a fast-paced, customer focused environment with many competing priorities

NOTES

Successful candidates might be required to undergo a background (work and education) verification with an external vendor.

We thank all those who apply, however, please be advised that only those candidates selected to move forward will be contacted.

This role is a hybrid role which provides the opportunity to work entirely from our office in Brussels or a combination of in-office and remote - hybrid. We have invested in best-in-class tools, technology, and culture to ensure our team members can do their best work.

DISCLAIMER

We have received several more reports of individuals impersonating Prophix employees with the intent to collect personal information through the recruitment process. We continue to take action against these fraudulent recruiters.

As a reminder, we will never ask for payment during your Prophix application process, and any email correspondence will come from a prophix.com address. Open roles will always be listed on our website: prophix.com/careers.

If you suspect any fraudulent activity, please let us know at careers@prophix.com.

ACCESSIBILITY & DIVERSITY

Prophix promotes a diverse, inclusive, and accessible workplace. By embracing diversity, we build a more effective organization that empowers our employees to be the best that they can be. We are committed to creating a working environment that is barrier-free and we are prepared to provide accommodation for people with disabilities.

We are an Equal Opportunity Employer. Prophix will provide accommodation throughout the recruitment, selection and/or assessment process to applicants with disabilities. If selected to participate in the recruitment, selection and/or assessment process, please inform Human Resources of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation.