Senior Manager Solution Engineering, Service Cloud Solutions

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Role Description:We are seeking a Solution Engineering Leader for our Service Cloud organization. This role will support a portion of our Enterprise and Commercial business. The Solution Engineering Leader will work closely with Regional Sales Vice Presidents to understand their customer mix and sales opportunities in order to align their Solution Engineering teams in a way that best supports the regions strategies and priorities.

Your Impact:
The Solution Engineering Leader will hire and allocate resources, perform employee reviews and evaluations, participate in strategic deals and back up team members as needed to grow the business. The SE Manager may be a player-coach, actively working with their team members to solve difficult problems, and coordinating corporate/external resources when required. Maintaining a high velocity while keeping an eye on the large strategic deals is key.

This Solution Engineering Leader will also act as an evangelist of the SE Teams to various internal stakeholders and create meaningful collaboration strategies to enable a team selling environment. With external customers, the Solution Engineering Leader will strive to build technical relationships with IT and Business executives.

Minimum Requirements:
Candidates will possess good analytical capabilities, be organized and able to work many tasks at the same time.
The Solution Engineering Leader should be proficient with CRM technologies (or other Enterprise business applications) and be able to present to a business or technical audience.
The Solution Engineering Leader must be able to support the Solution Engineering team by providing guidance on sales strategies, approaches to solve specific problems, as well as represent their team’s needs to Salesforce.com ’s executive staff.
The Solution Engineering Leader should be able to communicate equally with internal resources such as Product Marketing, Development, and Sales Management to gain commitment and support.
The Solution Engineering Leader should have a genuine interest in developing/mentoring the careers of their team members by providing constructive feedback and leveraging teaching opportunities.

Preferred Requirements:
Experience in Enterprise and Commercial Business Segments
BA/BS in related field (Computer Science, Engineering etc.)
Prior Solutions management experience
Prior experience as a Solution Engineer in an Individual Contributor capacity
Prior SE CRM Solution experience

Salesforce:
Founded in 1999, Salesforce is the global leader in customer relationship management (CRM) and customer service software, empowering companies to connect with their customers in a whole new way. Companies of every size and industry are using Salesforce to transform their businesses, across sales, service, marketing, commerce, and more. At Salesforce, we harness new technologies that can entirely transform our companies, our careers, and, hopefully, our world. Salesforce is built on a set of four core values; Trust, Customer Success, Innovation, and Equality. By making technology more accessible, Salesforce is helping to create a future with greater opportunity and equality for all. This has taken our company to great heights, including being named one of the FORTUNE "100 Best Companies to Work For®" — 12 years in a row.

Department Description:
Service Cloud is a cloud-based customer service application built on the Salesforce platform. Service Cloud enables businesses to improve customer service efficiency across channels both by creating a single view of a customer’s activity and by the use of tools for field service, web chat, voice, HR service, IT service management and social customer service.
Service Cloud enables customer service agents to work faster and more productively across customer service channels, such as phone, email, web chat, and social media. This helps make customer service frictionless and helps businesses improve their customer satisfaction scores and improve margins and revenue at the same time.

Diversity & Inclusion:
Equality is a core tenet of how we run our business and we believe that equality and diversity make us a better company and community. We respect and value employees from every background, and we thrive as a result. We believe that business is the greatest platform for change, and all businesses have the opportunity to be a platform for change. We are committed to making an impact on our community.

Our Benefits:
Salesforce has incredible benefits which protect and improve the lives of our employees and their families. They enhance everyday wellbeing, help you save for now and later, encourage you to take time off work, and provide amazing discounts.

Receive exceptional care
Essential benefits to cover your fundamental needs. Access to expert medical advice. A second opinion program. Health advocacy, chronic condition, and travel coverage programs.
Trek toward prosperity
An ESPP program to build future financial security. Expert coaching to help define and meet financial goals.
Put family first
Flexible parental and caregiver leave. Gradual return-to-work options for new parents. Adoption, fertility, and surrogacy benefits included.
Improve your community
Salesforce founded the 1-1-1 model of integrated corporate philanthropy, and gives 1% of employee time, technology and equity to help improve communities around the world. Nonprofit donations matched up to $5,000 per year. Seven days paid volunteer time off per year. Awards and grants given to top volunteers.
Revive and unplug
Generous time off and holidays. In-office meditation rooms.
Embrace your wellness
100 Euro monthly wellness reimbursement. Employee-exclusive webinars and events with tips and tricks to live well.

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Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits.

Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay any third-party agency or company that does not have a signed agreement with Salesforce.com or Salesforce.org .

Salesforce welcomes all.