Service Manager Field Service

MAN Energy Solutionsenables its customers to realize sustainable projects in the transition to a CO2-neutral future. Addressing tomorrow’s challenges within the marine, energy and industrial sectors, we are improving efficiency and performance on a systematic level. Leading the way in advanced engineering for over 250 years, we offer a unique portfolio of technologies. Headquartered in Germany, it employs approximately 14,000 people in more than 120 locations worldwide. Our after-sales brand,MAN PrimeServ, offers an extensive network of service centers for our customers worldwide. We are currently looking for a Service Manager Field Service for our field service department in Antwerpen.

What does this mean?
Your goal is to manage the field service department, warehouse and workshop from internal sales to realizing the customer requirements, such that the sales target are achieved, margins are good, customers and employees are satisfied.

The work activities:

• Managing and coaching the field service staff, planners, technical and project support employees, customer service and order processing such that the objectives will be achieved.
• Structuring operational tasks and activities.
• Efficient division and organization of the tasks which are part of the total process from application till preparation of the invoice.
• Stimulating a "we" feeling by coaching in a team-oriented way and by having structural consultation.
• Delegating activities to direct reports and giving them space to perform activities in time, managing deadlines.
• Developing and coaching of service employees, ensuring quality.
• Responsible for personnel policy.
• Conducting development interviews within Field Service, focused on flow-through and competencies and feedback about your own functioning.
• In consultation with the Managing Director, Financial Manager and Business Development colleagues, establish a financial annual plan.
• Managing offer requests, offer scoring percentages and order intake conform budget.
• Managing revenue and margin versus budget.
• Taking care of optimal profit margin and progress.
• Formulating formation plans, annual plans and budget.
• Optimizing business processes, such as automated processes and/or outsources.
• Selecting, guiding and evaluating third parties related to outsourcing activities.
  

This is you:

• Bacher or Master degree in engineering or comparable.
• Min. 5 years’ work experience in a service (after sales) role in marine industry.
• Experience of working in a global organization organized in a matrix structure.
• Sound technical knowledge of equipment used for maritime and power generation industries.
• Strategic mindset with proven track record of implemented innovations in service business.
• Experience with implementing new products / services (on the technical side).
• Excellent communicator with strong track record of service and management activities.
• Fluent in spoken and written Dutch and English, additional foreign language are advantageous.
• Ability to interact on all organizational levels with many different stakeholders.

We offer:
An exciting position within a dynamic company where every good initiative gets full attention. You work in a healthy and strongly internationally oriented organization. This position is a full-time position (there are no part-time opportunities available).

This is important to us:
We strongly support diversity and equal opportunity and therefore look forward to receiving a wide range of online applications through www.werkenbijman-esbenelux.com.

Contact:
Your first contact is the HR Department at +31 10 272 45 36 or by email benelux-hr@man-es.com.