Support engineer Opcenter RD&L

工作内容

Application Support Engineer with bio-chemical background for Siemens Opcenter RD&L

Siemens Digital Industries Software - Where today meets tomorrow.

Let’s make the difference together!

Meet the team -Video

Siemens Digital Industries (DI) is an innovation leader in automation and digitalization. Closely, collaborating with partners and customers, we care about the digital transformation in the process and discrete industries.

With our Digital Enterprise portfolio, we provide and encourage companies of all sizes with an end-to-end set of products, solutions and services to integrate and digitalize the entire value chain.

Meaningful optimization for the specific needs of each industry, our outstanding portfolio supports customers to achieve greater efficiency and flexibility.

Within Siemens DI, Opcenter RD&L (Research, Development and Laboratory) offers companies in CPG and process a scalable and flexible platform to streamline, optimize, and align all formulated product data management

Find more info here: https://www.plm.automation.siemens.com/global/en/products/manufacturing-operations-center/

About The Role / Segment

We are hiring an Application Support Engineer to join our global support team.

• Our support team is located in Asia, Europe (Belgium) and in the US.
• Our support team provides support on the software product Opcenter RD&L to our colleagues, partners and end users in case they have problems with our software solution.
• Opcenter Research, Development & Laboratory (RD&L) allows companies in Customer Packaged Goods (CPG) and process industries to capitalize on their R&D potential and develop new products faster. Opcenter RD&L offers a scalable and flexible platform to streamline, optimize and align all product development processes with manufacturing. It keeps the product designs and processes well in line with quality and regulatory requirements. The smooth integration and alignment of R&D and manufacturing data and processes drastically speeds up the transfer of final product designs to mainstream manufacturing.
• As a Support Engineer in the Opcenter RD&L support team, you will work from home or from the office in Huizingen, close to the colleagues who are involved in the implementation of our product at new customers. This gives the possibility to share knowledge, and to better understand how end users use our product.
• We are a global support team, with the largest support team located in Europe. You will be able to rely from all locations to assist you.
  
  

Area of responsibility as Support Engineer

• You will be responsible to handle problems and questions reported by our customers and partners (on our support portal or by phone).
• Your role will include solving configuration and implementation problems for our end customers.
• In case you are able to solve the problem, you will need to communicate the solution in such a way that it is understandable by the customer (sometimes not technical specialists).
• In case you are able to reproduce a reported problem in the standard product, you will have to document the scenario in which the problem occurs, and you will forward this information to the development team who will need to fix the reported problem. As a support engineer, we are not making changes to the standard product code.
• Based on the experience as a result of solving problems, you will be invited to write knowledge base articles explaining the problem and the solution. These articles will be published on our support portal and will help other customers with a similar question and problem and will help us to decrease the number of incoming support cases.
• Our support team follows the new trends in the world of application and product support, by providing additional services such as communities (where customer can post questions or share their knowledge), and with a focus on the end customer by helping them to use our products in best way to guarantee a high return of their investment.
  
  

Experience

Your qualifications

• Young graduate
• Work experience is not needed or mandatory
  
  

Education

Based on our experience, we know that support engineers with an Information Technology education (understanding the technology behind the product) or Biological Engineering education (understanding the functionality of our product) are successful.

• Bachelor or master’s degree in information technology
• Agricultural and Biological Engineering
• Industrial Engineering
• Materials Science and Engineering
  
  

Knowledge / Skills

• You have an affinity with software tools and/or affinity with product design, quality, and production environments: for example, in the food, chemicals, the laboratory world.
• Skills: Communicative, analytical, customer-oriented, flexible, autonomous and structured, ability to quickly understand and assess the problem reported by the customer.
  
  

Training

• You will be trained on the IT tools on which our product is based (Windows, database (SQL Server), web server (Microsoft Internet Information Services).
• You will attend trainings to understand the functionality covered by our product, and how our product is implemented at our end customers.
  
  

As a Support Engineer you can continue to grow in various directions:

• Become within the support team an expert in a clearly defined technology (SQL*server, SQL*server Reporting services, .net, java, .. ).
• Evolution towards a functional expert: become THE contact person for a specific customer to help them to use our solution in the optimal way, to help them with questions, problems and consult them to configure the system.
• With the acquired experience in the support team, you have the opportunity to transition to the department that implements new projects for new customers.
• Our company, Siemens Digital Industries Software offers different growth paths.
  
  

Working at Siemens Software

Why us?

Working at Siemens Software means flexibility - Choosing between working at home and the office at other times is the norm here. We offer great benefits and rewards, as you’d expect from a world leader in industrial software.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.

At Siemens, we are always challenging ourselves to build a better future. We need the most innovative and diverse Digital Minds to develop tomorrow‘s reality.

Siemens Industry Software is an equal opportunities employer and does not discriminate unlawfully on the grounds of age, disability, gender assignment, marriage, and civil partnership, pregnancy and maternity, race, religion or belief, sex, sexual orientation, or trade union membership.

Siemens. Making Real What Matters

If you want to make a difference – make it with us!

Organization: Digital Industries

Company: Siemens Industry Software NV

Experience Level: Early Professional

Job Type: Full-time