Technical services administrator

☞ Synergie Belgium

看过: 100

更新日: 26-11-2025

位置: Mechelen Antwerp

类别: 行政/文书/助理 咨询/客户服务 高科技

行业: Medical Equipment Manufacturing

水平: Associate

工作类型: Full-time

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工作内容

As a Technical Service Administrator you are responsible for the overall service planning, service quotations, and constructive clean-up of service contracts. In this role, you are a member of the Customer Support Team and you will work from the HQ in Mechelen.

Your responsibilities as a Technical Service Administrator:

  • Take care of the Service scheduling process for the company’s direct customer base in Europe, including planning of ad-hoc and preventive maintenance service interventions of the systems in a cost- and time efficient manner
  • First point of contact for 3rd party field service providers for scheduling of activities in the field
  • Responsible for the timely response related to incoming enquiries related to preventive maintenances, thereby guaranteeing adherence to the service level agreements with the customer base
  • Follow up the validity of the existing service contracts and ensure correct invoicing
  • Support and notify KAM’s whenever service quotes or service contracts are required
  • Ensure all systems and records are updated regarding servicing (Portal, invoice spread sheets, Salesforce) to ensure that accurate information is available at all time
  • Service Contracts: clean-up and completion in Salesforce
  • Salesforce Quotes & Opportunities updating and correcting
  • Improvement projects and functionality checks in D365 and Salesforce

The company

This company is an innovative molecular diagnostics company committed to revolutionizing molecular testing with its unique proprietary Platform.

What are we looking for?

  • Associate’s degree in Office Administration or scientific, or equivalent through experience and/or training
  • Experiencewithin a Customer Service & Support department is required
  • Fluent in English; Other European language skills are a plus (Dutch, French, German, Spanish, Italian)
  • Professional communication skills written and orally
  • Ability to deliver detailed and correct information
  • Excellent administrative skills: punctual and detail-oriented
  • Familiar with commercial contract types
  • Thrives in a changing and fast-paced environment
  • Proficient user of MS Office
  • Knowledge of SalesForceand ERP systemsis required
  • Available for a temporary period until 31/12/2025

What do we offer?

  • A challenging job as a fulltime Technical Services Administrator in an exciting environment, working for top entrepreneurs in the biotech industry
  • Being part of a very dynamic, young and growing team in a highly innovative environment
  • A competitive salary based on experience
  • Meal vouchers of 7 EUR per working day
  • 1 paid ’ADV’ days per month
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最后期限: 10-01-2026

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