Technical support specialist/expert - Air treatment products

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Did you know that the solutions we develop are a key part of most industries? Electronics, medical research, renewable energy, food production, infrastructure and many more.

We´re everywhere! Working with us means working with the latest technologies and groundbreaking, sustainable innovations. With our inclusive and caring environment, you get the support and inspiration you need to grow.

Here, your ideas are embraced, and you never stop learning. Interested in being part of our team?

Join us on our journey for a better tomorrow.

The Role

As Technical Support Specialist / Expert, it will be your mission to solve complex technical issues and to represent the service division during the development projects of new products. You will ensure we understand our customer’s needs and that we provide the equipment and services to support those needs.

Key responsibilities include:

• Offering 3rd line technical support in solving complex technical issues at customer site. As such, your main point of contact will be the local support specialist who takes care of the 2nd line support. You may be required to go on-site if problems cannot be solved locally.
• Continuously improve the product quality by a proactive reporting follow up. This includes analyzing warranty reports, failure reports and the behavior of our connected equipment. You are the driving force in the technical committee meetings (TCM) and participate in the product quality meetings (PQM)
• Play an active role in the product development to assure the highest level of serviceability and lowest lifecycle cost by giving a strong involvement in the project team meetings (PTM and PCM)
• Develop and provide technical training, troubleshooting guidelines, video instructions, … in line with our divisional strategy.
• Collaboration with different departments (marketing, engineering, production, ...)

You will report to the technical support manager.

What you can expect from us?

A friendly, family-like atmosphere with plenty of opportunities to grow and develop. Atlas Copco has a culture known for respectful interaction, ethical behavior and integrity. You have the ability to realize your ideas and to make an impact.
This function offers you new challenges and new things to learn every day. You have access to global job opportunities, as part of the Atlas Copco Group.

Additional information

• Although this vacancy is posted in the national job market, we foresee a local+ contract for international candidates for this position.

What we expect of you?

Educational:

• Bachelor / Master in engineering or equivalent through experience.

Experience:

• Technical affinity is a must. Experience with refrigerant technology, compressed air installations, air treatment products, ... is considered a strong plus.
• Software skills: MS Office, SharePoint, …

Knowledge:

• You are fluent in English, both spoken and written, for collaboration in multinational teams. An additional language is considered a plus.
• Technical knowledge of compressors or air treatment products is considered a strong plus.

Personal:

• You are customer oriented and have a strong drive to solve issues as quickly as possible.
• A pragmatic approach to new challenges and the ability to rapidly switch tasks depending on priorities.
• Working as part of a team to find the best solution to a challenge.
• Driving your own work and willing to take on new projects and bigger tasks when the opportunity arises.
• You are eager to learn.
• Short trips abroad are not a problem for you.

Diverse by nature and inclusive by choice
Bright ideas come from all of us. The more unique perspectives we embrace, the more innovative we are. Together we build a culture where difference is valued and we share a deep sense of purpose and belonging.