Account Manager DE

Job content

We are looking for an Account Manager in Waterloo (Belgium).

In particular, we are looking for a team member capable of handling German-speaking clients and partners.

The role of an Account Manager is to oversee a portfolio of assigned customers, handle or dispatch support, training and new requests, and develop new business from existing clients.

Activities & responsibilities

• Serve as the lead point of contact for all customer account management matters
• Build and maintain strong, long-lasting client relationships
• Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives
• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
• Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
• Liaise with cross-functional internal teams (including Customer Service and Product Development departments) to improve the entire customer experience.
• Prepare reports on account status
• Collaborate with sales team to identify and grow opportunities within territory
• Assist with challenging client requests or issue escalations as needed

Profile requirements

Self-behavior

• Display a positive, enthusiastic and cooperative behavior in order to facilitate a good relationship inside and outside the department, both internal and external the company
• Acting as a team player, take care of relations within the team and within the company regardless the level
• Empathic, good ability to listen
• Holistic perspective and 360° vision of the job and the company model (no silo view)
• Good communicator
• Autonomous, willing to learn, ability to take initiative (proactiveness)
• Reliable, high sense of confidentiality
• Both side relationship in terms of trust and transparency
• ‘Getting things done’ spirit, willing to accomplish

Qualifications

• French/German speaker OR English/German speaker (both oral and written)
• Experienced as an Account Manager, Key Account Manager, Project manager or relevant role
• Solid experience with CRM software (e.g. Salesforce, Zoho CRM or HubSpot) and with event management software
• Be solution-oriented, ready to take responsibility and support the team and clients as part of the project
• Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
• Experience delivering client-focused solutions to customer needs
• Proven ability to juggle multiple projects at a time, while maintaining sharp attention to detail
• Excellent listening, negotiation and presentation abilities

About idloom

Idloom is a fast-growing scale-up company in the field of digital corporate communication.

Our software offering currently consists of 3 products:

• idloom-events™ - a state of the art event management platform
• idloom-wall™ - a fully customizable social intra/extra-net
• idloom-passport™ - a learning tool management

Alongside our software products, we offer customized support, training and consulting.

At idloom, we take great pride in optimizing the way our clients connect, share, and work together in the digital world.

What we offer

• Full-time contract
• Attractive remuneration package according to your career path and experience
• Brand new 500 m2 offices in a green environment (Waterloo Office Park)
• A key moment to join a growing startup
• An entrepreneurial framework with a lot of responsibilities and autonomy
• A supportive and passionate work environment with a real team spirit
• Lots of afterwork activities and fun

Applying for this job means sending us your resume via Linkedin or via email at: career@idloom.com