Benelux Customer Service and Logistics Manager

☞ Kellogg Company

View: 135

Update day: 16-11-2025

Location: Zaventem Flemish Brabant

Category: Finance / Bank / Stock IT - Software IT - Hardware / Networking Information Technology

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Are you dynamic, a keen innovator, a trend setter, or a disruptive thinker? Then Kellogg Europe is the place for you because at Kellogg’s we focus on agility, growth and innovation.
The Customer Service & Logistics Manager is responsible for managing a team of 4 people including a Senior Customer Service Associate and 3 Team members. This role exists to work cross functionally both within Benelux and across SC in Europe to enable excellent monthly customer service level building strong relationships with all stakeholders and a focus on the prioritization and delivery management for promotional orders in order to deliver Benelux business plans.


HERE’S A TASTE OF WHAT YOU’LL BE DOING
  • Supporting and empowering the team to identify and drive improvements in Customer Service to achieve KPIs (CFR, OTA, C2S, Promo, Penalties)
  • Drive continuous improvement in Customer Service to deliver excellence through standardized ways of working, processes, templates and data analysis.
  • Ensure team is leading data driven projects for the improvement of service level and order management
  • Represent the logistical interests of customers in internal prioritization discussions with regards to stock coverage and promotional management
  • Identify and drive supply chain projects with key customers in the region
  • Represent Kellogg’s CS&L in supplier forums and internal meetings
  • Protecting, Developing and empowering the team
  • Active leader supporting ED&I and CSR Kellogg agenda
  • Coordinate and lead integration plans with customers

YOUR RECIPE FOR SUCCESS
  • University Degree or equivalent, preferably in a quantitative field (Engineering, Supply Chain, Business)
  • +10years of experience in SC including +5 years of experience in Customer Service
  • Expertise in building customer relationships, order management, EDI projects, management of service level, promotions and logistics
  • Ability to lead and inspire teams to deliver challenging and often conflicting goals under a pressurized environment
  • Ability to analyse data, identify opportunities, define appropriate action plan and execute them.
  • Language Skills: Fluent Dutch, French and English required.
  • Experience in people management.
  • Strong communication and negotiating skills required
  • Strong numeric, data / analytical, financial and organizational skills
  • Very Strong in driving results, winning with customers and cross-functional collaboration especially with commercial, logistics and finance teams
  • Perseverance, takes the initiative, curious, autonomous, rigorous, structured, analytical
  • High level of knowledge of SAP, Excel, PowerPoint
  • Experience working for a multinational organization and working with colleagues internationally
  • FMCG foods industry experience.


Growing and nurturing the world starts with our employees, which is why our tailor-made career growth programmes are just what you need to set yourself for success.
With our extensive benefits package including flexible working, which enables you to take control of your work/life balance, we really have our people at the heart of our organisation.
We strive to create a world where people are not just fed but fulfilled and a workplace where everyone can voice their opinions and are empowered to be their true selves. It’s each and everyone’s unique flavour that make up Kellogg’s recipe for success and the diversity of ideas, experiences and beliefs that fuel our future ready momentum and embolden our make it happen culture.
Please note that we will only accept applications that are made to us via our Careers site. If you experience any difficulty when applying, please contact european.recruitment@kellogg.com

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Deadline: 31-12-2025

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