Customer Service Administration trilingue FR/AN et NL et/ou ALL H/F

☞ Team One

View: 165

Update day: 16-11-2025

Location: Verviers Liège

Category: Administrative / Clerical / Assistant

Industry:

Job type: Voltijds

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Job content

référence: Verviers 1881 / date de publication: 12/01/2022

Verviers Expérience 2 an(s) Français Autres

Agence de référence Team one Herstal Plus d’informations

Votre fonction

Objective of the function : Manage order-to-cash administration, logistics organization and first point of contact for customers.
Responsibilities/Duties :

Customer minded
  • Committing his / her respective facility towards the customers to perform and deliver as per customer
demands and this within respective plant systems and procedures.
  • Ensuring that customer demands / agreements are transferred within our internal systems.
  • Follow-up of fulfilment of commitments.
  • Maintaining (and improving) customer relations.
  • Pro-active communication with customers.
  • Inform customer about production lead times.
  • Follow up of forecasts / planning.
  • Ensuring that customer expectations are met or exceeded, ensuring on time and correct deliverables.
  • Maintain good contacts between our customers, our different departments and area sales management.
  • Maintain continuous communication with customers regarding any client important information.
  • Pro-active contacts with customers following Corporate requests.

Logistics organization
  • Planning of customer demands (delivery/expedition) into our systems in such a manner that capacity can
be reserved, and that production efficiency can be optimized.
  • Follow up production schemes.
  • Follow up of planning.
  • Follow up of samples.
  • Inform customer in case of arrears and give new delivery periods.

Order-to-cash administration
  • Encode all the customers orders into our systems.
  • Continuously implement, update and improve the quality and EH&S management system.
  • Continuously implement update and improve the Customer Service daily working.
  • Continuously maintain, update and improve the administrative Customer Service data base.
  • Processing orders fluently.
  • Handle customs.
  • Follow up of commercial contracts.
  • Pricing verification.
  • Keeping customer files up-to-date.
  • Handle complaints.
  • Assist new projects.
  • Report and inform on a regular basis the General Manager about irregularities.
  • Invoicing.
  • Statistics.
  • Handle customers visits.
  • Global work instructions translation.

Votre profil

Knowledge/Education and Training: Graduate or equivalent by experience
Experience: 2-3 years experience in a similar function
Skills:
  • Excellent written & spoken knowledge of English
  • Very good written & spoken knowledge of Dutch or German
  • 4th language is an asse

Ce que nous vous offrons

Notre client recherche 2 personnes pour ce poste à temps plein (lundi au vendredi de 8h30 à 16h30) et en vue d’engagement. Notre client vous offre un salaire au barème accompagné de chèques-repas et d’autres avantages lors de l’engagement (assurance hospitalisation, assurance groupe, assurance maladie-décès-invalidité et prime d’assiduité).
Intéressé(e) ? Merci de vous inscrire sur notre site www.teamone.be et de nous envoyer votre CV accompagné d’une lettre de motivation à recrutement@teamone.be.

Seules les candidatures correspondant au profil seront recontactées.

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Deadline: 31-12-2025

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