customer service employee with knowledge of german and dutch or french

☞ Randstad

View: 160

Update day: 16-11-2025

Location: Oostakker East Flanders

Category: Administrative / Clerical / Assistant IT - Software IT - Hardware / Networking Information Technology Education / Training Transport / Logistics / Warehouse

Industry: HR personeel

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Job content

You will work in a fast-paced dynamic environment with colleagues from all over the world, it is a multi-cultural workplace where your team is your family away from home.
It is an international culture where we respect each other’s values and share the same Volvo vision. Ghent is the largest division of the two sites were most staff work shifts.

Do you love to
Our main focus is delivering the ultimate experience for our customers during their breakdown and give them a long-lasting impression of our brand. As an uptime Coordinator you will go the extra mile and communicate between the customer, driver and dealer to find solutions to get the vehicle back on the road.

You will manage these breakdown cases all over Europe in the customers native language and handle essential information within our designated systems.
You always focus on the customer needs and follow the defined breakdown process.
For handling these cases you need to be the key communicator between the parties involved in the breakdown and be responsible to find suitable solutions for the driver.

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    ervaring

    • 1-3 jaar

    taken

    • rapporten opmaken
    • telefooncentrale
    • behandelen van inkomende / inbound calls
    • advies verlenen

    jouw aanbod

    customer orientated
    positive attitude, highly motivated and strong communication skills
    eager to share and learn and exceed expectations at every opportunity
    support your team to develop your knowledge
    willing to work in a flexible shift system
    fluent in german and dutch or french
    any other language is an asset

    opleiding

    • academische bachelor
    • algemeen secundair onderwijs
    • professionele bachelor
    • master

    ons aanbod

    • competitive salary, with meal vouchers, transport costs, shift allowance, etc.
    • wellbeing services
    • restaurant on site
    • opportunity to grow within the company
    • good work life balance
    • international environment
    • support in relocation
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Deadline: 31-12-2025

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