Customer Service Representative
View: 135
Update day: 16-11-2025
Category: Administrative / Clerical / Assistant Transport / Logistics / Warehouse Sales
Industry:
Job content
Added 28/10/2021
- Challenging role with own client portfolio
- International company
About Our Client
Our client is a leading European producer of premium fresh fibre paperboards, active in innovative and sustainable packaging. Their European HQ is based in Mechelen and they are looking for a new colleague to strenghten the Italian Team!
Job Description
As a Customer Service Representative for the Italian Market, following tasks will be assigned to you:
- To provide customer service to a group of assigned customers/accounts and to develop and maintain a good relationship with them
- To handle customer orders in SAP from enquiry to delivery and invoicing including all related tasks, transactions and documentation
- To keep all customer records and documents orderly filed and stored ensuring easy access and traceability
- To take all actions to ensure that customer promises and agreements are kept
- To monitor and keep the age, level and rotation of stocks of own customers/accounts within agreed limits
- To follow-up credit limits and payment behavior of own customers/accounts together with sales and credit management
- To gather information of complaints, trials, delays, payments, rebates etc. plus other relevant matters that may have an effect on the business and relationship with own customers/accounts
The Successful Applicant
As a Customer Service Representative, you have following requirements:
- Fluent Italian at mother tongue level or Business - Proficient level. Good knowledge of English and any other language is an asset
- Experience in Customer Service roles
- Excellent verbal ("smile on the phone") and written (mainly e-mail) communication skills
- Good document administration and organization skills
- Ability to remain calm and to think clearly and creatively and to prioritize actions in unexpected situations
- Tolerance to cope with stress and pressure
- Personality to anticipate, to use own initiative and to be proactive
- Knowledge of SAP to be considered an advantage
What’s on Offer
- Permanent contract
- Challenging role in an international environment
- Good accessible office by train and car
- Correct and beneficial salary package
Job summary
Deadline: 31-12-2025
Click to apply for free candidate
Report job
SIMILAR JOBS
-
⏰ 05-01-2026🌏 Olen, Antwerp
-
⏰ 05-01-2026🌏 Herentals, Antwerp
-
⏰ 19-12-2025🌏 Antwerp City, Antwerp
-
⏰ 04-01-2026🌏 Herentals, Antwerp
-
⏰ 30-12-2025🌏 Turnhout, Antwerp
-
⏰ 23-12-2025🌏 Antwerp City, Antwerp
-
⏰ 05-01-2026🌏 Puurs, Antwerp
-
⏰ 01-01-2026🌏 Turnhout, Antwerp
-
⏰ 22-12-2025🌏 Turnhout, Antwerp
-
⏰ 23-12-2025🌏 Lier, Antwerp