FTS Specialist

PPG: WE PROTECT AND BEAUTIFY THE WORLD®

At PPG, we work every day to develop and deliver the paints, coatings, and materials that our customers have trusted for more than 140 years. Through dedication and creativity, we solve our customers’ biggest challenges, collaborating closely to find the right path forward. With headquarters in Pittsburgh, we operate and innovate in more than 70 countries. We serve customers in construction, consumer products, industrial and transportation markets, and aftermarkets. To learn more, visit www.ppg.com and follow @ PPG on Twitter.

The position is located in Belgium, directly reporting the Regional Field Technical Services Manager Europe. Local presence and language are important to fulfill the core responsibilities.

Core responsibility:

• To ensure that the Technical Service Representatives and Freelancers are qualified and conduct their work in a professional manner, by giving technical support and assistance to the yards / contractors and sub-contractors who are and remain responsible for the proper application of PPG products and systems.
• To ensure that the Technical Service Representatives and Freelancers report and maintain adequate records of the actual condition and standards of application witnessed on site, in order to protect PPG against claims / complaints whilst enhancing customer satisfaction.
• First line of contact for technical support and questions from the local sales team
• First line of contact for claims and complaints from ship owners to solve early in the process
• Attend field activity to maximize productivity and flexibility of the team
• Support smooth invoicing process by monitoring docking schedules and finalization.

Core tasks:

• To ensure that the uniform guidelines and procedures set by the Global Field Technical Services Office are followed, and that the required reporting is done correctly and in time, in order to ensure that the interests of PPG are protected.
• To take responsibility for a qualitative and quantitative proper and professional Field Technical Services organization in the local PPG organization.
• To arrange and schedule the Technical Service Representatives and Freelancers in such a way that the right man is at the right site at the right time in the most efficient and cost-effective way
• To take responsibility for the necessary training and education of his Field Technical Services team in such a way that they are familiar with the new products’ development, and keep updated regarding new application procedures and methods.
• To regularly check the performance of the Technical Service Representative(s) and Freelancers on site and if needed take corrective measures to ensure satisfactory results.
• To coordinate and organize the tasks and responsibilities of the local support team so that it will be supportive to the commercial / marketing department objectives.
• To ensure and strengthen the ‘Environmental, Health and Safety Quality’ policy for the Field Technical Service related activities.
• To take responsibility for recruiting new Technical Service Representatives in line with the PPG policy.
• Indicating costs for invoicing or re-invoicing to Customer Service and/or Finance Department.
• In case of complaint / (potential) claim, to inform immediately the responsible Sales Manager and the responsible claim / complaint handling Manager to register in the CAIR system, and Field Technical Service Regional Manager EMEA providing all relevant information.
• To be aware of the general content of the Safety Data Sheets (SDS), and be familiar with the local safety rules, following them together with the PPG EHS department guidelines.

Qualifications:

• Education level: High school / Polytechnic School / Ships-officer or seaman qualification or similar
• Experience: 3 - 5 years in the Marine or Protective coating related business
• Computer skills: Microsoft Word / Excel / E-mail & Internet communication
• Competence and experience in management of people
• Fluency in Business English

Core competencies:

• Decision making, problem solving whilst safeguarding PPG interests
• Customer focused
• Using own initiative
• Representative in dress code and behavior
• Ambition and drive to learn and develop towards potential next career moves.

About Us:

Here at PPG we make it happen, and we seek candidates of the highest integrity and professionalism who share our values, with the commitment and drive to strive today to do better than yesterday – everyday.

PPG: WE PROTECT AND BEAUTIFY THE WORLD™

Through leadership in innovation, sustainability and color, PPG helps customers in industrial, transportation, consumer products, and construction markets and aftermarkets to enhance more surfaces in more ways than does any other company. To learn more, visit www.ppg.com and follow @ PPG on Twitter.

The PPG Way:

Every Single Day at PPG:

We partner with customers to create mutual value.

We are insightful, dedicated and proactive. We have intimate knowledge of the market and our customers. We focus on practical solutions that make a difference.

We are “One PPG” to the world.

We are better and stronger together. We leverage our scale to reach new markets and introduce innovative technologies as we differentiate and disrupt our markets.

We trust our people every day, in every way.

We enable and empower our people to make the right decisions. We are inclusive, transparent and respectful. Our feedback is clear and actionable.

We make it happen.

We have a passion for winning. We achieve. We deliver with discipline and integrity. We bring our best energy to our work. We decide and act intelligently and quickly.

We run it like we own it.

We respect one another by being responsible and accountable. We always act in the best interest of our company, customers, shareholders and our communities.

We do better today than yesterday – everyday.

We continuously learn. We develop our people to grow our businesses.

PPG vision: http://corporate.ppg.com/Our-Company/The-PPG-Way.aspx

We are One PPG: http://one.ppg.com/

PPG provides equal opportunity to all candidates and employees. We offer an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, colour, creed, religion, national origin, age, disability status, marital status, sexual orientation, gender identity or expression.

PPG values your feedback on our recruiting process. We encourage you to visit Glassdoor.com and provide feedback on the process, so that we can do better today than yesterday.

Benefits will be discussed with you by your recruiter during the hiring process.

PPG pay ranges and benefits can vary by location which allows us to compensate employees competitively in different geographic markets. PPG considers several factors in making compensation decisions including, but not limited to, skill sets, experience and training, qualifications and education, licensure and certifications, and other organizational needs. Other incentives may apply.

Our employee benefits programs are designed to support the health and well-being of our employees. Any insurance coverages and benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents.

About us:

Here at PPG we make it happen, and we seek candidates of the highest integrity and professionalism who share our values, with the commitment and drive to strive today to do better than yesterday – everyday.

PPG: WE PROTECT AND BEAUTIFY THE WORLD™
Through leadership in innovation, sustainability and color, PPG helps customers in industrial, transportation, consumer products, and construction markets and aftermarkets to enhance more surfaces in more ways than does any other company.. To learn more, visit www.ppg.com and follow @ PPG on Twitter.

The PPG Way
Every single day at PPG:
We partner with customers to create mutual value.
We are “One PPG” to the world.
We trust our people every day, in every way.
We make it happen.
We run it like we own it.
We do better today than yesterday – everyday.

PPG provides equal opportunity to all candidates and employees. We offer an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, marital status, sexual orientation, gender identity or expression. If you need assistance to complete your application due to a disability, please email recruiting@ppg.com.

PPG values your feedback on our recruiting process. We encourage you to visit Glassdoor.com and provide feedback on the process, so that we can do better today than yesterday.
Benefits will be discussed with you by your recruiter during the hiring process.