Senior IT Support Engineer

Jobinhalt

ARE YOU OUR NEW COLLEAGUE?

Our business is about enabling users through technology. But first of all, it’s about people.

#winningtogether

Life on the team

Are you passionate about IT and dealing with customers at all levels? Do you have hardware/software breakfix experience? If so, then we would like to discuss your next career move!

For our client located in Diest we’re looking for an experienced IT Support Engineer, who’s willing to work in shifts and who’s able to handle and resolve level 1 & 2 issues. At the client, you will have a good desktop support experience in a corporate support desk and production environment.

What you’ll do

• Take ownership of tickets assigned via ITSM (ServiceNow)
• Ensure that tickets get resolved within the respective service level agreements
• Managing incident (Hardware, Software)
• Managing request (Hardware, Software, Access management)
• Diagnose and try to resolve issue remotely
• Determine the required team to resolve out of scope issues
• (On-site maintenance, specialized technician, ...)
• Be able to support:

Windows 10 devices (laptop, tablet, Desktop)

Windows 11 devices (laptop, tablet, Desktop)

Android and Windows warehouse scanners

Hardware peripherals (e.g. Label printers, hand scanners...)

Out of the box and custom software

• Build devices with a TME Image
• Execute orders and follow up service and repairs with external suppliers
• Identify possible risks or problems and escalate to relevant manager

What you’ll need

• Minimum of 2 years’ experience in On-site support
• Excellent oral and written communication skills in Dutch and English
• Availability to work in shifts. The current team is rotating between following 2 shifts:

06h-14h

14h-22h

• Flexibility to occasionally work on public holidays
• Work on site at the client in Diest
• Soft Skills:

Customer oriented

Team player mentality and collaborative mindset

Pro-active

Continual Service Improvement

What Can You Expect

We strongly believe in rewarding & recognizing people for their results & commitment.

Here’s what you can expect working at Computacenter :

• An attractive salary package with extra benefits
• The very real opportunity to progress, develop and grow your career - up or sideways; we have excellent development opportunities through training, on-the-job projects, mentoring, etc.
• Working in a fun and vibrant ’one team’ culture that thrives on putting the customer first & celebrating success - together
• The opportunity to work for a company that truly values people & listens

About Us

Computacenter is a leading independent provider of IT infrastructure services, with about 20,000 employees worldwide.

Our motto is “Small enough to CARE, big enough to COPE”.

With around 200 colleagues in Belgium we are at a size that enables us to care for each other and our customers, whilst benefiting from being part of a large international business with global reach.

Working at Computacenter Belgium will give you the opportunity to support large multinational companies, partner with leading technology companies and collaborate with colleagues who care in Belgium and across the world.

Most people who join us, stay with us. They are proud of our reputation and our values as we learn, earn and have fun. This is how we deliver great service to our customers, year after year.