EMEA CS Analytics

☞ Dematic

View: 145

Update day: 16-11-2025

Location: Zwijndrecht Antwerp

Category: R & D IT - Software

Industry: Transportation Logistics Storage

Position: Entry level

Job type: Full-time

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Job content

What We Offer

Dematic is a world-leading supplier in the integrated logistics and material handling industry. We provide intelligent logistics solutions for manufacturing and distribution, as well as comprehensive automation and advanced warehouse software solutions, tailored to our client’s needs. Our innovative portfolio meets the demands of an ever-changing supply chain landscape and is designed to deliver a clear competitive edge.
  • Career Development
  • Competitive Compensation and Benefits
  • Pay Transparency
  • Global Opportunities
Learn More Here: https://www.dematic.com/en-us/about/careers/what-we-offer/

Tasks And Qualifications

Responsile create and run all Customer Service metrics and KPIs. The EMEA Customer Service Analytics will run them in conjuncture with the finance team.

S/He manages operating rythm of the Customer Service Organization.

Responsible to manage the EMEA Customer Service Analytics in the Control Tower Organization.

The Customer Service Analytics contrinutes to follow up actions as well as develop with the rest of the team the new service offering.

S/He needs to be an active player to propose standardisation and implementation of across the Customer Service EMEA team.
  • Manage the performance: Define and run EMEA metrics and KPI’s, Define and Maintain critical front-line metrics
  • Manage the continual improvement in his scope
  • Has to work in conjuncture with the finance team
  • Manage operating ryhtm of the Customer Service organization
  • Be a force of proposal to the Control Tower team with concrete and quantified elements
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Deadline: 31-12-2025

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