Technical Support agent Networking & Voice

Ver: 145

Día de actualización: 26-11-2025

Ubicación: Zaventem Flemish Brabant

Categoría: IT - Software

Industria: Telecommunications

Posición: Entry level

Tipo de empleo: Full-time

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Contenido de trabajo

Are you technically savvy and interested in a support role in “Networking and Voice” as part of our Service Team?

We are looking for a colleague responsible for the second-line support of our Networking and Voice solutions.
You are a real team player who always puts the customer first in a creative way.
You are responsible for advanced incident management and give support on our services of our Dstny infrastructure towards our customers (modem, routers, switches, access points).
You follow up the complex incident tickets
You solve problems of customers
You are part of the 24/7 permanence (every 8 weeks)
You support installations and replacements of equipment at the customer’s premises
At the request of the customer, you make changes to his configuration
You can always contact the team leader Second Line Service
You work proactively to permanently improve the support team
You take responsibility for internal projects, such as product activation, process evolution, etc.

To succeed in this role we believe you are

A social team player, curious and explorative in your way of working.
Experienced in a help desk or service desk role.
Fluent in 3 languages English, French and Dutch. If you are fluent in English together with one of the 2 national languages we will also consider your application
You have ambition and want to be part of a new revolution in the communications business
You have knowledge of CCNA, and routing protocols.
Knowledge of open standards such as SIP and related technology is an asset.
You ideally have a bachelor’s degree in information technology, interesting experience we evaluate equivalent.
You can handle the no-nonsense mentality of a fast growing company
You ensure an excellent customer experience
You are a real problem solver and you like to learn
You have good communication skills and are able to give and receive constructive feedback
An instructive position where you come into contact with almost all departments of our company

We offer you

An environment where growth and development are key and which also opens up a lot of opportunities for you.
You can take additional technical training and obtain certificates if you have the ambition to do so.
An attractive salary with extra-legal benefits, including a company car, fuel card, smartphone, laptop, group and hospitalization insurance, meal vouchers, year-end bonus, etc.
A great atmosphere with an appreciation & encouragement now and then ... as it should be!

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